Citizens Bank of Morgantown, Inc. logo

Citizens Bank of Morgantown, Inc. in Morgantown, WV

4.2/5

Locally-owned community bank in Morgantown, WV operating since 1922, offering personal and business banking with 95% of deposits reinvested locally.

Data compiled from public sources · Rating from CreditDoc methodology

Citizens Bank of Morgantown, Inc. Review

Citizens Bank of Morgantown has operated as a community-focused financial institution since 1922, establishing itself as Morgantown's only locally-owned bank. The institution distinguishes itself by maintaining deep roots in the community rather than pursuing the profit-maximization model of larger national banks. Founded on principles of personal relationships and local accountability, the bank has built its reputation on understanding the specific financial needs of Monongalia County residents and businesses.

The bank offers a comprehensive suite of financial products spanning personal and business banking. Personal services include checking accounts, savings accounts, certificates of deposit (CDs), individual retirement accounts (IRAs), credit cards, and personal loans. For businesses, Citizens Bank provides business checking accounts, business credit cards, business loans, and commercial mortgages.

All customers have access to online and mobile banking platforms, digital wallet functionality, and Zelle money transfer services. The bank also offers mortgage products with locally-made lending decisions and maintains mortgage specialists on staff. What distinguishes Citizens Bank of Morgantown is its commitment to local capital deployment: 95% of every dollar deposited is reinvested back into the community through loans and investments.

The bank emphasizes personalized service, with staff knowing customers by name and making lending decisions locally rather than through remote corporate processes. The institution maintains a 5-star safety rating and positions itself as an alternative to large banks that allocate customer deposits toward speculative trading and external investments. Small and mid-sized banks like Citizens claim to account for more than half of all small business lending nationally.

As a regional community bank, Citizens Bank of Morgantown is best suited for customers who prioritize relationship-based banking and community reinvestment over national brand recognition or extensive branch networks. The bank's strength lies in local lending flexibility and personalized service rather than cutting-edge technology or product breadth compared to major national competitors. Customers seeking convenient digital banking or nationwide ATM access may find limitations, though the bank does offer modern online and mobile services.

Services & Features

Business checking accounts
Business credit cards
Business loans
Certificates of Deposit (CDs)
Individual Retirement Accounts (IRAs)
Online and mobile banking
Personal checking accounts
Personal credit cards
Personal loans
Personal savings accounts
Residential mortgages with local underwriting
Zelle money transfer

Feature Checklist

Mobile App
Online Portal
Score Tracking
Credit Education
Personal Advisor
Identity Theft Protection

Pros & Cons

Pros

  • 95% of deposits reinvested locally in Morgantown and Monongalia County
  • Locally-owned since 1922 with decision-making authority in the community
  • 5-star safety rating from regulatory authorities
  • Personalized relationship-based banking with staff knowing customers by name
  • Local mortgage decisions made by on-staff mortgage specialists rather than remote underwriting
  • Low-cost financial products designed specifically for community needs
  • Emphasis on supporting small business lending alongside personal banking

Cons

  • Limited geographic footprint as single-location community bank restricts convenience for customers outside Morgantown area
  • Likely lacks nationwide ATM network access compared to major national banks
  • Smaller institution may have fewer specialized financial products or services than regional/national competitors
  • Community bank model may result in less competitive rates on certain products like CDs or savings accounts
  • Digital banking capabilities may lag behind large banks' technology investment and feature sophistication

Rating Breakdown

Value
5.0
Effectiveness
3.7
Customer Service
3.8
Transparency
4.0
Ease of Use
4.5

Frequently Asked Questions

What services does Citizens Bank of Morgantown, Inc. offer?

Citizens Bank of Morgantown, Inc. offers 12 services including Personal checking accounts, Personal savings accounts, Certificates of Deposit (CDs), Individual Retirement Accounts (IRAs), Personal loans, and 7 more.

Who is Citizens Bank of Morgantown, Inc. best suited for?

Citizens Bank of Morgantown, Inc. is best suited for Morgantown and Monongalia County residents who prioritize community reinvestment and personal banking relationships, Small business owners seeking responsive, locally-made lending decisions and business banking support, Customers valuing local accountability and personal service over national brand recognition, Community-minded depositors who want their capital directly supporting local economic development.

What are the strengths and weaknesses of Citizens Bank of Morgantown, Inc.?

Key strengths: 95% of deposits reinvested locally in Morgantown and Monongalia County; Locally-owned since 1922 with decision-making authority in the community; 5-star safety rating from regulatory authorities. Areas to consider: Limited geographic footprint as single-location community bank restricts convenience for customers outside Morgantown area; Likely lacks nationwide ATM network access compared to major national banks.

How does Citizens Bank of Morgantown, Inc. compare to similar companies?

In the Banks category, comparable providers include Calhoun County Bank, Inc., Capon Valley Bank, Citizens Bank of West Virginia, Inc.. Each company has different strengths — compare services, pricing, and consumer complaint records to find the best fit.

Quick Facts

Founded
1979
Headquarters
Morgantown, WV
BBB Accredited
No
Certifications
FDIC Insured FDIC Cert #22954
Visit Citizens Bank of Morgantown, Inc.

CreditDoc Diagnosis

Doctor's Verdict on Citizens Bank of Morgantown, Inc.

Citizens Bank of Morgantown is best for Morgantown-area residents and small business owners seeking personalized, relationship-based banking with the assurance that their deposits support local economic development. The primary caveat is geographic limitation: as a single-location community bank, it serves customers primarily in Monongalia County and lacks the nationwide infrastructure, extensive digital innovation, and product breadth of larger institutions.

Best For

  • Morgantown and Monongalia County residents who prioritize community reinvestment and personal banking relationships
  • Small business owners seeking responsive, locally-made lending decisions and business banking support
  • Customers valuing local accountability and personal service over national brand recognition
  • Community-minded depositors who want their capital directly supporting local economic development
Updated 2026-05-08

Similar Companies

Calhoun County Bank, Inc. logo

Calhoun County Bank, Inc.

FDIC-insured community bank headquartered in Grantsville, WV, offering checking, savings, lending, and digital banking services with local market focus.

4.2/5
BBB:

Best for: Residents of Grantsville, WV and surrounding Calhoun County seeking personalized community banking relationships, Customers prioritizing FDIC-insured savings and relationship-based service over large national bank operations

Capon Valley Bank logo

Capon Valley Bank

Capon Valley Bank is a community bank offering personal loans, mortgages, credit cards, and deposit accounts with local decision-making and customer service.

4.2/5
BBB:

Best for: Customers in Capon Valley Bank's service area seeking one-stop banking with local relationship managers, Homebuyers looking for fixed-rate mortgages with local lender guidance

Citizens Bank of West Virginia, Inc. logo

Citizens Bank of West Virginia, Inc.

Citizens Bank of West Virginia is a community bank serving West Virginia with traditional banking services including checking, savings, and lending products.

4.2/5
BBB:

Best for: West Virginia residents seeking relationship-based local banking, Small business owners preferring community bank lending relationships

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