Arsenal logo

Arsenal in Arnold, MO

4.0/5

Arsenal Credit Union is a St. Louis-based member-owned financial institution offering checking, savings, loans, and investment services to individuals and businesses.

Data compiled from public sources · Rating from CreditDoc methodology

Arsenal Review

Arsenal Credit Union is a not-for-profit, member-owned credit union headquartered in the St. Louis area with multiple branch locations including Arnold, Webster Groves, Florissant, and Swansea. As a federally insured credit union (NCUA), it operates on the principle of serving its members' financial needs rather than generating profits for shareholders. The credit union has been established as a community-focused financial institution with active involvement in local causes and nonprofit support through its Community Impact Fund program.

Arsenal offers a comprehensive suite of financial products spanning personal and business banking. Personal services include free and premier checking accounts (with the Premier Checking earning 4.25% APY on balances up to $15,000), savings accounts, youth savings, debit cards, and multiple loan types including auto loans, auto refinances, recreational vehicle loans, home equity lines of credit (HELOCs), personal loans, and credit cards. For business members, Arsenal provides business checking, business loans, business credit cards, and business online banking. Additional offerings include an Arsenal Investment Center, IRAs, deposit coverage information, and insurance products (auto, home, life, and AD&D) through the TruStage Insurance Program.

Arsenal distinguishes itself through its emphasis on digital accessibility and member convenience. The credit union highlights robust online and mobile banking platforms featuring bill pay automation, Zelle integration, account security controls, and a Life Goals planning tool. Current promotional offerings include auto loan refinance rebates up to $250 and HELOC products with no closing costs. The institution also emphasizes community commitment through volunteer opportunities and its 2025 Community Impact Fund, demonstrating member-first values typical of credit union operations.

As a credit union, Arsenal's primary strength lies in its member-ownership structure and local community focus. However, the website does not provide specific information about membership eligibility requirements, fee structures, loan terms, APRs for various products, or competitive rate comparisons. The physical branch network appears limited to four locations in the St. Louis metropolitan area, which may restrict accessibility for members outside this region despite digital banking options.

Services & Features

Auto loans and auto refinancing with promotional rebates
Business checking, business loans, and business credit cards
Debit cards and credit cards
Deposit coverage and debt protection programs
Free Checking and Premier Checking accounts with variable APY
Home Equity Lines of Credit (HELOC) with no closing costs
IRAs and investment services through Arsenal Investment Center
Insurance products including auto, home, life, and AD&D through TruStage
Online and mobile banking with bill pay automation and Zelle
Personal loans
Recreational vehicle loans
Savings accounts and Youth Savings accounts

Feature Checklist

Mobile App
Online Portal
Score Tracking
Credit Education
Personal Advisor
Identity Theft Protection

Pros & Cons

Pros

  • Premier Checking earns 4.25% APY on balances up to $15,000 with lower balance requirements than competitors
  • Auto loan refinance promotion offers up to $250 rebate for new, used, or refinanced auto loans
  • HELOC products feature zero closing costs, saving borrowers $500-$1,500
  • Comprehensive digital banking suite including mobile app, online banking, bill pay automation, and Zelle integration
  • Member-owned credit union structure means profits are returned to members rather than external shareholders
  • Active community engagement through Community Impact Fund providing grants to local nonprofits
  • Multiple loan products tailored to specific needs (auto, recreational, home equity, personal, business)

Cons

  • Limited branch network with only four physical locations in St. Louis area, restricting in-person service access
  • Website does not clearly disclose membership eligibility requirements or application process
  • No specific APR or loan term information displayed on website for most loan products
  • Limited detail on business loan options, eligibility criteria, or specific terms
  • No pricing transparency for services, overdraft fees, or account maintenance costs

Rating Breakdown

Value
5.0
Effectiveness
3.5
Customer Service
3.7
Transparency
4.2
Ease of Use
4.0

Mortgage Lending Transparency

Arsenal processed 149 mortgage applications in 2023, approving 88.6% of applicants across 2 states.

149

Applications

88.6%

Approval Rate

$123K

Avg Loan

2

States Served

Approval Rate by Applicant Income

Under $50K
73.3%
$50K–$100K
80%
$100K–$200K
95.3%
Over $200K
100%

Based on 149 applications. Income in thousands (reported by applicant).

Top Lending States

Missouri 136 apps · 86%
Illinois 13 apps · 76.9%

Source: CFPB Home Mortgage Disclosure Act (HMDA) Data, 2023. Applications include originated, approved, and denied loans.

Frequently Asked Questions

Is Arsenal legitimate?

Yes. Arsenal is a registered company, headquartered in Arnold, MO, founded in 1948.

How long does Arsenal take to show results?

Membership approval and account opening typically takes 1-3 business days. Loan decisions are usually faster than traditional banks.

Quick Facts

Founded
1948
Headquarters
Arnold, MO
BBB Accredited
No
Certifications
NCUA Insured Charter #67195
Starting Price
Contact provider
Setup Fee
None
Money-Back Guarantee
No
Visit Arsenal

CreditDoc Diagnosis

Doctor's Verdict on Arsenal

Arsenal Credit Union is best for St. Louis metropolitan area residents who prioritize community-focused banking and want competitive yields on checking accounts, particularly through the Premier Checking product. The main caveat is that membership and service access are geographically limited to the St. Louis region, and the website lacks transparent pricing and term information for most loan products, requiring members to contact the institution directly for quotes.

Best For

  • St. Louis area residents seeking community-focused banking with local branch access
  • Members wanting high-yield checking with Premier Checking's 4.25% APY on moderate balances
  • Auto buyers or existing auto loan holders interested in refinance rebates and savings
  • Small business owners in the credit union's service area needing business banking and loans
Updated 2026-05-14

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