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Appliance in Cleveland, TN

4.0/5

Appliance Credit Union is a member-owned financial institution offering checking, savings, loans, and credit cards with 24/7 digital access via mobile app and online banking.

Data compiled from public sources · Rating from CreditDoc methodology

Appliance Review

Appliance Credit Union has served its members since 1972 as a federally insured credit union committed to providing financial benefits to members. The institution operates as a traditional credit union with physical branches and digital-first services, emphasizing member convenience and competitive rates.

ACU offers a comprehensive suite of financial products including share draft (checking) accounts, savings accounts, VISA credit cards, vehicle loans (new and used), mortgage loans, personal loans up to $15,000, and signature loans. Members can access accounts through Internet Teller (online banking), the ACU Mobile App available on iOS and Android, and in-person at branches. Digital services include remote deposit capture, fund transfers between ACU and external accounts, e-statements, account alerts, and secure messaging.

Appliance CU differentiates itself through member-centric features like Courtesy Pay service (automatic overdraft protection for qualifying members), a loan skip payment option ($25/month to skip up to 2 payments annually), and a rewards program. The institution emphasizes security with industry-standard encryption and biometric login options (Touch ID/Face ID), plus purchase protection on credit cards. As a credit union rather than a bank, ACU provides member governance and typically lower fees.

The main limitation is that membership appears restricted (likely to specific employee groups or geographic areas based on the name), and the website provides limited detail on specific loan rates, APRs, or account fee structures. The institution closed Friday hours effective January 1, 2024, requiring members to use mobile app services for weekend banking needs.

Services & Features

ACU Mobile App for 24/7 account access and management
Account alerts, notifications, and secure member messaging
Appliance Credit Union VISA credit cards with rewards and purchase protection
Fund transfers between ACU and external financial institutions
Internet Teller online banking platform
Loan skip payment program ($25/month to defer up to 2 payments yearly)
Mortgage loans
Personal loans and signature loans up to $15,000
Remote deposit capture via mobile app
Savings accounts with federal NCUA insurance
Share draft (checking) accounts with Courtesy Pay overdraft protection
Vehicle loans (new and used) with stated great rates

Feature Checklist

Mobile App
Online Portal
Score Tracking
Credit Education
Personal Advisor
Identity Theft Protection

Pros & Cons

Pros

  • Free ACU Mobile App with 24/7 account access, remote deposit capture, and biometric login (Touch ID/Face ID)
  • Signature loans up to $15,000 for qualifying members over 60-month terms
  • Automatic Courtesy Pay overdraft protection for members in good standing with 3+ month account history
  • Loan skip payment option allowing up to 2 monthly skips per year for $25/month fee
  • Federal deposit insurance through National Credit Union Administration (NCUA)
  • Ability to transfer funds between ACU and external financial institutions via mobile app
  • Rewards program and purchase protection on VISA cards

Cons

  • Limited membership eligibility (appears restricted to specific groups; not clear from public website)
  • Website does not display specific loan rates or APRs, requiring contact with institution for pricing
  • Friday branch hours reduced to 5 PM effective January 2024, limiting in-person access
  • No mention of fee structure for accounts, loans, or services on publicly available content
  • Limited information about mortgage or business lending products compared to other financial institutions

Rating Breakdown

Value
5.0
Effectiveness
3.5
Customer Service
3.7
Transparency
4.2
Ease of Use
4.0

Frequently Asked Questions

Is Appliance legitimate?

Yes. Appliance is a registered company, headquartered in Cleveland, TN, founded in 1972.

How long does Appliance take to show results?

Membership approval and account opening typically takes 1-3 business days. Loan decisions are usually faster than traditional banks.

Quick Facts

Founded
1972
Headquarters
Cleveland, TN
BBB Accredited
No
Certifications
NCUA Insured Charter #67976
Starting Price
Contact provider
Setup Fee
None
Money-Back Guarantee
No
Visit Appliance

CreditDoc Diagnosis

Doctor's Verdict on Appliance

Appliance Credit Union is best for individuals who are eligible members seeking a full-service credit union with strong digital banking capabilities and competitive lending rates. The main caveat is that membership eligibility is not publicly detailed on the website, suggesting restricted access (likely employer or community-based), and specific loan rates and fee structures are not disclosed online, requiring direct contact with the institution.

Best For

  • Credit union members seeking integrated digital and branch banking with strong mobile access
  • Borrowers needing vehicle, personal, or mortgage loans from a member-owned institution
  • Individuals wanting overdraft protection and flexible loan payment options
  • Members of specific employee groups or communities eligible for ACU membership
Updated 2026-05-14

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