ACE Cash Express logo

ACE Cash Express

5.0/5

ACE Cash Express offers small emergency loans, title loans, check cashing, and financial services with multiple Colorado locations. Same-day or next-day funding available.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

ACE Cash Express Review

ACE Cash Express is an established financial services company that operates a network of physical store locations, including presence in Colorado. The company has been serving consumers seeking quick access to cash and financial services for emergency needs. Based on their website navigation and service offerings, ACE has built a multi-service model beyond simple payday lending.

ACE Cash Express provides a range of financial products including installment loans, title loans, check cashing, bill payment services, money transfers, and tax services. They advertise online loan options and maintain both general customer service and specialized internet operations teams. The company operates physical store locations where customers can access services in person, with a store locator tool available on their website. They also offer business services, suggesting a broader market reach than just consumer lending.

ACE distinguishes itself through its omnichannel approach, combining physical store locations with online lending options. The company appears to have regional operations (with Hurricane Ida store closures mentioned for New Orleans locations) and maintains compliance infrastructure for state-specific regulations, as evidenced by California Notice at Collection disclosures. Their customer service includes dedicated phone lines and email support for both general inquiries and internet-based loan operations.

However, the website testing revealed that specific location pages return 404 errors, suggesting potential issues with their web infrastructure or incomplete digital implementation. While they advertise multiple service categories, the actual availability of services appears state-dependent, with messages indicating "this type of loan is not available in this state." Consumers should verify service availability in their specific location before applying, as the online presence does not clearly delineate which products are available in which states.

Services & Features

Installment loans
Title loans
Check cashing
Bill payments
Money transfers
Tax services
Credit cards or stored value products (referenced as 'Cards')
Business services
Online loans
In-store loans at physical locations

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • Multiple service types available: installment loans, title loans, check cashing, bill payments, money transfers, and tax services
  • Online loan options in addition to in-store services for added convenience
  • Same-day or next-day funding advertised for emergency cash needs
  • Established multi-location network with physical store presence for face-to-face service
  • Dedicated customer service teams with separate phone lines for online and general inquiries
  • State-specific compliance measures including California Notice at Collection disclosures
  • Business services offered in addition to consumer products

Cons

  • Website infrastructure issues with multiple 404 errors on location-specific pages, limiting ability to verify services
  • Service availability is state-dependent with unclear transparency about which products work in which locations
  • Limited publicly available information about rates, terms, and APRs on the accessible website pages
  • Physical store network may not be comprehensive nationwide, limiting accessibility for many consumers
  • Recent store closures (Hurricane Ida reference) suggest potential operational disruptions

Rating Breakdown

Value
0.0
Effectiveness
0.0
Customer Service
5.0
Transparency
0.0
Ease of Use
0.0

Compare the Best Personal Loan Options

See which lenders actually approve borrowers with bad credit. We compared APRs, fees, minimum scores, and funding speed.

Frequently Asked Questions

Is ACE Cash Express legitimate?

Yes. ACE Cash Express is a registered company headquartered in 1105 Pat Booker Rd, Universal City, TX 78148. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
1105 Pat Booker Rd, Universal City, TX 78148
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit ACE Cash Express

CreditDoc Diagnosis

Doctor's Verdict on ACE Cash Express

ACE Cash Express is best for consumers in states where their services are available who need quick emergency cash, title-based loans, or check cashing services and prefer in-person transactions or online access. Primary caveat: significant website functionality issues and unclear state-by-state service availability mean consumers must call or visit in person to verify if specific products are offered in their location.

CFPB Transparency Report

Public data from the Consumer Financial Protection Bureau

Issues Resolved
96.9%
Timely Responses
98.3%

Source: consumerfinance.gov | Last checked 2026-03-27

Best For

  • Consumers in Colorado seeking same-day or next-day emergency cash with title or collateral-based options
  • People needing check cashing, money transfers, or bill payment services at physical locations
  • Individuals requiring tax preparation services bundled with emergency lending options
Updated 2026-03-27

More Lenders in Universal City

Cash America Pawn logo

Cash America Pawn

Cash America Pawn, now operating under FirstCash Holdings, is one of the largest pawn shop chains in the U.S. with over 3,300 locations across 29 states.

4.4/5
Contact BBB: NR

Best for: Consumers who need immediate cash and have no access to traditional credit, People who own jewelry, electronics, or tools and need a short-term loan without a credit check

Allied Loan logo

Allied Loan

Allied Loan offers same-day and installment loans up to small amounts in the San Antonio area, including title loans for borrowers with poor credit.

3.2/5
Contact BBB: NR

Best for: Borrowers in the San Antonio area facing immediate emergency expenses (car repair, medical bills, rent), Individuals with bad credit or no credit history unable to qualify for traditional bank loans

Cash America Pawn logo

Cash America Pawn

FirstCash is the leading international pawn shop operator with 3,300+ locations across the U.S., Latin America, and the UK, offering pawn loans, retail sales, and gold buying services.

3.0/5
Contact BBB: NR

Best for: Consumers with immediate cash needs who lack access to traditional credit or banking services, Individuals with items of value (jewelry, electronics, instruments) they're willing to pledge as collateral

Financial Wellness Guides

Financial Terms Explained (9 terms)

New to credit and lending? Here are the key terms used on this page, explained in plain language with real-number examples.

Interest & Rates

APR — Annual Percentage Rate

The total yearly cost of borrowing money, including the interest rate plus any fees the lender charges. Think of it as the 'true price tag' on a loan.

Why it matters

Lenders must show APR by law (Truth in Lending Act) because the interest rate alone can hide fees. Comparing APR across lenders is the most reliable way to find the cheapest loan.

Example

You borrow $10,000 at 6% interest for 3 years, but there's a $300 origination fee. The interest rate is 6%, but the APR is 6.9% because it includes that fee. You'd pay $304/month and $946 total in interest.

Compound Interest

Interest calculated on both the original amount borrowed AND the interest that's already been added. It's 'interest on interest' — and it makes debt grow faster than you'd expect.

Why it matters

Credit cards and many loans use compound interest. If you only make minimum payments, compound interest is why a $3,000 balance can take 15 years to pay off.

Example

You owe $1,000 at 20% annual interest compounded monthly. After month 1 you owe $1,016.67. Month 2, interest is charged on $1,016.67 (not $1,000), so you owe $1,033.61. After 1 year without payments: $1,219.

MAPR — Military Annual Percentage Rate

A special APR calculation used for military servicemembers that includes ALL costs — fees, insurance, and add-ons — capped at 36% by federal law.

Why it matters

The Military Lending Act protects active-duty servicemembers and their families from predatory lending. Any lender charging above 36% MAPR to military is breaking federal law.

Example

A payday lender charges a $15 fee per $100 borrowed for 2 weeks. For civilians, that's technically legal in some states. For military: that works out to 391% MAPR — illegal under the MLA.

Usury Rate — Usury Rate (Interest Rate Cap)

The maximum interest rate a lender can legally charge in a particular state. Charging above this rate is called 'usury' and is illegal.

Why it matters

Usury laws are your main legal protection against predatory interest rates. But beware: some states have weak or no usury caps, and federal banks can sometimes override state limits.

Example

New York caps interest at 16% for most consumer loans (25% is criminal usury). If a lender tries to charge you 30% in NY, that loan is unenforceable — you could fight it in court.

How Loans Work

Collateral — Loan Collateral

An asset you pledge to the lender as security for a loan. If you stop paying, the lender can seize and sell that asset to recover their money.

Why it matters

Secured loans (with collateral) have lower interest rates because the lender has less risk. But you could lose your home, car, or savings if you default.

Example

A mortgage uses your house as collateral. A car loan uses your vehicle. A title loan uses your car title. If you miss payments, the lender can foreclose or repossess.

Fees & Costs

Late Fee — Late Payment Fee

A charge added to your account when you miss a payment deadline. Most credit cards charge $29-$41 per late payment, and many loans have similar penalties.

Why it matters

The fee itself hurts, but the real damage is to your credit score. A payment 30+ days late stays on your credit report for 7 years and can drop your score 60-110 points.

Example

Your credit card payment of $150 is due March 1. You pay on March 18. The bank charges a $39 late fee. If it's 30+ days late, it gets reported to credit bureaus and your 760 score drops to 670.

NSF Fee — Non-Sufficient Funds Fee

A fee your bank charges when a payment bounces because there isn't enough money in your account. Also called a 'bounced check fee' or 'returned payment fee.'

Why it matters

NSF fees hit you twice — your bank charges you AND the company you were trying to pay may charge their own returned payment fee. That's $50-70 for one missed payment.

Example

Your auto-pay tries to pull $350 for rent, but you only have $280 in checking. Your bank charges $35 NSF fee. Your landlord charges $25 returned payment fee. Total damage: $60 in fees.

Legal Terms

Usury — Usury (Illegal Interest)

The practice of charging interest rates higher than what the law allows. Usury laws set state-specific caps on how much lenders can charge.

Why it matters

If a lender charges usurious rates, the loan may be void, penalties can be reduced, or you may be entitled to damages. Know your state's limits.

Example

Your state caps consumer loans at 24% APR. An online lender charges you 36%. That loan may be unenforceable, and you might only need to repay the principal — no interest or fees.

Credit Cards

Cash Advance — Credit Card Cash Advance

Using your credit card to get cash from an ATM or bank. It's one of the most expensive ways to borrow — higher interest rate, immediate interest accrual (no grace period), and an upfront fee.

Why it matters

Cash advances are a debt trap: 25-30% APR with no grace period plus a 3-5% fee. Interest starts the second you withdraw, not at the end of the billing cycle.

Example

You take a $500 cash advance. Fee: $25 (5%). Interest: 28% APR starting immediately. After 30 days, you owe $536.67. After 6 months of minimum payments, you've paid $85 in interest on $500.

Want to learn more? Read our Financial Wellness Guides for in-depth explanations and practical advice.

Affiliate Disclosure: CreditDoc may earn a commission when you click links to ACE Cash Express and other services. These commissions help us maintain our free research. Our editorial team independently evaluates all services. Compensation does not influence our ratings or rankings. Learn more.