If you decide to close a card, these steps minimize the credit damage:
1. Pay the balance in full. Confirm no remaining balance, including any pending transactions or accrued interest. Request a final statement to verify.
2. Redeem any remaining rewards. Points, miles, or cash back are typically forfeited when you close the account. Check your rewards balance and redeem before calling.
3. Pay down balances on other cards first. Since your total available credit will decrease, reducing balances on remaining cards keeps your utilization ratio in check. Aim for below 30% utilization across all cards — below 10% is better for score optimization.
4. Call the issuer directly. Request account closure by phone so you can confirm in real time. Ask for:
- Verbal confirmation that the account is closed
- Written confirmation sent to your address or email
- Confirmation that the balance is fully paid
5. Follow up with a written request. Send a brief letter or secure message through the issuer's website confirming your phone request. Keep a copy.
6. Check your credit report 30-60 days later. Verify the account shows as "closed by consumer" (not "closed by issuer," which can look negative to future lenders). You can check your credit report for free at AnnualCreditReport.com, the only federally authorized source.
7. Dispute any errors. If the closed account is reported incorrectly — wrong balance, wrong closure status — file a dispute with the bureau reporting the error.