Lexington Law — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-20

Resolution Rate

100.0%

Consumer inquiries resolved successfully

Timely Response

93.7%

Responded within 15-day window

Total Interactions

2,088

Consumer interactions on record

Services Used by Consumers

Debt or credit management 39.5%

Credit reporting or other personal consumer reports 24.9%

Credit reporting, credit repair services, or other personal consumer reports 23.9%

Debt collection 4.7%

Money transfer, virtual currency, or money service 2.5%

Consumer Feedback Categories

Didn't provide services promised 16.4%

Charged upfront or unexpected fees 14.4%

Fraud or scam 10.9%

Confusing or misleading advertising or marketing 9.9%

Improper use of your report 6.6%

Response Breakdown

Closed with explanation 2024 (96.9%)

Closed with monetary relief 59 (2.8%)

Closed with non-monetary relief 5 (0.2%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Lexington Law's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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