Kikoff — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-09

Resolution Rate
100.0%

Consumer inquiries resolved successfully

Timely Response
100.0%

Responded within 15-day window

Total Interactions
5,418

Consumer interactions on record

Services Used by Consumers

Credit reporting or other personal consumer reports 56.7%
Debt collection 25.3%
Credit reporting, credit repair services, or other personal consumer reports 6.8%
Credit card 4.4%
Debt or credit management 2.4%

Consumer Feedback Categories

Incorrect information on your report 36.0%
Improper use of your report 14.5%
Problem with a company's investigation into an existing problem 11.8%
Took or threatened to take negative or legal action 9.9%
Attempts to collect debt not owed 9.3%

Response Breakdown

Closed with explanation 5214 (96.2%)
Closed with non-monetary relief 200 (3.7%)
Closed with monetary relief 4 (0.1%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Kikoff's responsiveness and resolution track record.

  • Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
  • Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
  • Services Used — Which product categories consumers interact with most frequently.
  • Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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