Experian Boost — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-20

Resolution Rate

100.0%

Consumer inquiries resolved successfully

Timely Response

100.0%

Responded within 15-day window

Total Interactions

3,250,932

Consumer interactions on record

Services Used by Consumers

Credit reporting or other personal consumer reports 79.0%

Credit reporting, credit repair services, or other personal consumer reports 17.5%

Debt collection 1.5%

Credit reporting 1.4%

Credit card 0.5%

Consumer Feedback Categories

Incorrect information on your report 52.6%

Improper use of your report 23.1%

Problem with a company's investigation into an existing problem 15.5%

Problem with a credit reporting company's investigation into an existing problem 4.7%

Incorrect information on credit report 1.0%

Response Breakdown

Closed with explanation 2609803 (80.3%)

Closed with non-monetary relief 378511 (11.6%)

In progress 261396 (8.0%)

Closed with monetary relief 1063 (0.0%)

Closed 154 (0.0%)

Untimely response 5 (0.0%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Experian Boost's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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