Credit Karma — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-20

Resolution Rate
100.0%

Consumer inquiries resolved successfully

Timely Response
93.6%

Responded within 15-day window

Total Interactions
4,641

Consumer interactions on record

Services Used by Consumers

Checking or savings account 29.3%
Credit reporting, credit repair services, or other personal consumer reports 28.2%
Credit reporting or other personal consumer reports 16.7%
Credit reporting 8.9%
Credit card or prepaid card 5.8%

Consumer Feedback Categories

Managing an account 20.8%
Improper use of your report 13.2%
Incorrect information on your report 10.9%
Credit monitoring or identity theft protection services 6.9%
Incorrect information on credit report 6.1%

Response Breakdown

Closed with explanation 3818 (82.3%)
Closed with non-monetary relief 416 (9.0%)
Closed with monetary relief 375 (8.1%)
In progress 32 (0.7%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Credit Karma's responsiveness and resolution track record.

  • Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
  • Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
  • Services Used — Which product categories consumers interact with most frequently.
  • Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

Want the Full Picture?

See Credit Karma's complete profile including pricing, services, BBB rating, and user reviews on CreditDoc.

View Full Profile Browse All Response Data