Community Valley Bank — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-05-12

Resolution Rate

99.7%

Consumer inquiries resolved successfully

Timely Response

95.4%

Responded within 15-day window

Total Interactions

715

Consumer interactions on record

Services Used by Consumers

Checking or savings account 34.4%

Mortgage 22.1%

Bank account or service 14.5%

Vehicle loan or lease 8.7%

Credit reporting, credit repair services, or other personal consumer reports 6.7%

Consumer Feedback Categories

Managing an account 20.6%

Account opening, closing, or management 8.1%

Trouble during payment process 7.3%

Improper use of your report 6.3%

Opening an account 6.3%

Response Breakdown

Closed with explanation 585 (81.8%)

Closed with monetary relief 94 (13.1%)

Closed with non-monetary relief 21 (2.9%)

Closed with relief 8 (1.1%)

Closed without relief 5 (0.7%)

Closed 2 (0.3%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Community Valley Bank's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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