Columbia Community — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-05-05

Resolution Rate
100.0%

Consumer inquiries resolved successfully

Timely Response
99.6%

Responded within 15-day window

Total Interactions
7,260

Consumer interactions on record

Services Used by Consumers

Debt collection 81.5%
Credit reporting or other personal consumer reports 15.8%
Credit reporting, credit repair services, or other personal consumer reports 2.1%
Debt or credit management 0.3%
Credit card 0.2%

Consumer Feedback Categories

Attempts to collect debt not owed 38.1%
False statements or representation 16.4%
Written notification about debt 11.8%
Incorrect information on your report 9.8%
Took or threatened to take negative or legal action 8.8%

Response Breakdown

Closed with explanation 6425 (88.5%)
Closed with non-monetary relief 661 (9.1%)
In progress 150 (2.1%)
Closed with monetary relief 24 (0.3%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Columbia Community's responsiveness and resolution track record.

  • Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
  • Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
  • Services Used — Which product categories consumers interact with most frequently.
  • Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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