Clarity — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-05-01

Resolution Rate

99.5%

Consumer inquiries resolved successfully

Timely Response

91.1%

Responded within 15-day window

Total Interactions

372

Consumer interactions on record

Services Used by Consumers

Credit reporting, credit repair services, or other personal consumer reports 73.7%

Credit reporting 20.2%

Payday loan 1.6%

Payday loan, title loan, or personal loan 1.3%

Bank account or service 1.1%

Consumer Feedback Categories

Improper use of your report 30.6%

Incorrect information on your report 26.1%

Improper use of my credit report 12.1%

Problem with fraud alerts or security freezes 7.8%

Problem with a credit reporting company's investigation into an existing problem 6.7%

Response Breakdown

Closed with explanation 370 (99.5%)

Closed 1 (0.3%)

Untimely response 1 (0.3%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Clarity's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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