Citi — Consumer Response Profile
How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-28
Resolution Rate
99.8%
Consumer inquiries resolved successfully
Timely Response
99.7%
Responded within 15-day window
Total Interactions
131,791
Consumer interactions on record
Services Used by Consumers
Credit card 28.3%
Credit card or prepaid card 19.0%
Checking or savings account 14.3%
Debt collection 8.7%
Credit reporting or other personal consumer reports 8.1%
Consumer Feedback Categories
Problem with a purchase shown on your statement 11.9%
Managing an account 8.1%
Incorrect information on your report 8.1%
Improper use of your report 4.9%
Other features, terms, or problems 4.3%
Response Breakdown
Closed with explanation 82548 (62.6%)
Closed with non-monetary relief 23348 (17.7%)
Closed with monetary relief 22990 (17.4%)
Closed without relief 1347 (1.0%)
Closed with relief 681 (0.5%)
In progress 631 (0.5%)
Closed 176 (0.1%)
Untimely response 70 (0.1%)
Understanding This Data
The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Citi's responsiveness and resolution track record.
- Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
- Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
- Services Used — Which product categories consumers interact with most frequently.
- Feedback Categories — The types of inquiries consumers submit most often.
Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.
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