Cent — Consumer Response Profile
How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-19
Resolution Rate
100.0%
Consumer inquiries resolved successfully
Timely Response
100.0%
Responded within 15-day window
Total Interactions
958
Consumer interactions on record
Services Used by Consumers
Credit reporting or other personal consumer reports 46.2%
Student loan 45.0%
Debt collection 8.2%
Debt or credit management 0.2%
Checking or savings account 0.1%
Consumer Feedback Categories
Incorrect information on your report 43.7%
Dealing with your lender or servicer 20.7%
Problem with a company's investigation into an existing problem 13.4%
Improper use of your report 6.8%
Struggling to repay your loan 3.4%
Response Breakdown
Closed with explanation 958 (100.0%)
Understanding This Data
The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Cent's responsiveness and resolution track record.
- Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
- Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
- Services Used — Which product categories consumers interact with most frequently.
- Feedback Categories — The types of inquiries consumers submit most often.
Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.
Want the Full Picture?
See Cent's complete profile including pricing, services, BBB rating, and user reviews on CreditDoc.