Cashmere Valley Bank — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-18

Resolution Rate
99.7%

Consumer inquiries resolved successfully

Timely Response
97.0%

Responded within 15-day window

Total Interactions
996

Consumer interactions on record

Services Used by Consumers

Checking or savings account 25.7%
Money transfer, virtual currency, or money service 21.7%
Mortgage 18.3%
Bank account or service 16.7%
Credit card 4.7%

Consumer Feedback Categories

Managing an account 19.4%
Other transaction problem 10.9%
Struggling to pay mortgage 9.8%
Account opening, closing, or management 7.4%
Money was not available when promised 5.8%

Response Breakdown

Closed with explanation 893 (89.7%)
Closed with monetary relief 79 (7.9%)
Closed with non-monetary relief 8 (0.8%)
Closed with relief 5 (0.5%)
Closed without relief 5 (0.5%)
Closed 3 (0.3%)
In progress 3 (0.3%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Cashmere Valley Bank's responsiveness and resolution track record.

  • Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
  • Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
  • Services Used — Which product categories consumers interact with most frequently.
  • Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

Want the Full Picture?

See Cashmere Valley Bank's complete profile including pricing, services, BBB rating, and user reviews on CreditDoc.

View Full Profile Browse All Response Data