Cardinal Financial Company, Limited Partnership — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-14

Resolution Rate

98.1%

Consumer inquiries resolved successfully

Timely Response

97.1%

Responded within 15-day window

Total Interactions

753

Consumer interactions on record

Services Used by Consumers

Mortgage 89.1%

Credit reporting, credit repair services, or other personal consumer reports 6.1%

Credit reporting or other personal consumer reports 2.7%

Debt collection 1.6%

Credit card or prepaid card 0.1%

Consumer Feedback Categories

Trouble during payment process 32.0%

Applying for a mortgage or refinancing an existing mortgage 16.5%

Struggling to pay mortgage 13.8%

Closing on a mortgage 12.2%

Application, originator, mortgage broker 6.2%

Response Breakdown

Closed with explanation 679 (90.2%)

Closed with non-monetary relief 33 (4.4%)

Closed with monetary relief 24 (3.2%)

Closed 12 (1.6%)

In progress 3 (0.4%)

Untimely response 2 (0.3%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Cardinal Financial Company, Limited Partnership's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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