Capstone — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-14

Resolution Rate

99.7%

Consumer inquiries resolved successfully

Timely Response

99.7%

Responded within 15-day window

Total Interactions

308

Consumer interactions on record

Services Used by Consumers

Debt collection 80.8%

Credit reporting or other personal consumer reports 11.0%

Credit reporting, credit repair services, or other personal consumer reports 7.8%

Mortgage 0.3%

Consumer Feedback Categories

Attempts to collect debt not owed 41.6%

Written notification about debt 15.9%

False statements or representation 10.1%

Incorrect information on your report 9.4%

Took or threatened to take negative or legal action 8.4%

Response Breakdown

Closed with explanation 303 (98.4%)

Closed with non-monetary relief 4 (1.3%)

Closed 1 (0.3%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Capstone's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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