Call — Consumer Response Profile
How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-13
Resolution Rate
95.2%
Consumer inquiries resolved successfully
Timely Response
97.5%
Responded within 15-day window
Total Interactions
1,642
Consumer interactions on record
Services Used by Consumers
Debt collection 79.1%
Credit reporting or other personal consumer reports 14.3%
Credit reporting, credit repair services, or other personal consumer reports 6.4%
Bank account or service 0.1%
Credit card 0.1%
Consumer Feedback Categories
Attempts to collect debt not owed 37.6%
Written notification about debt 15.7%
Incorrect information on your report 9.0%
False statements or representation 8.0%
Took or threatened to take negative or legal action 6.5%
Response Breakdown
Closed with explanation 1563 (95.2%)
Closed 78 (4.8%)
In progress 1 (0.1%)
Understanding This Data
The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Call's responsiveness and resolution track record.
- Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
- Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
- Services Used — Which product categories consumers interact with most frequently.
- Feedback Categories — The types of inquiries consumers submit most often.
Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.
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