Cal-Com — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-12

Resolution Rate
100.0%

Consumer inquiries resolved successfully

Timely Response
100.0%

Responded within 15-day window

Total Interactions
308

Consumer interactions on record

Services Used by Consumers

Debt collection 74.7%
Credit reporting or other personal consumer reports 14.0%
Credit reporting, credit repair services, or other personal consumer reports 10.7%
Debt or credit management 0.3%
Vehicle loan or lease 0.3%

Consumer Feedback Categories

Attempts to collect debt not owed 31.5%
Written notification about debt 20.5%
Incorrect information on your report 13.6%
Took or threatened to take negative or legal action 10.1%
False statements or representation 7.5%

Response Breakdown

Closed with non-monetary relief 292 (94.8%)
Closed with explanation 15 (4.9%)
Closed with monetary relief 1 (0.3%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Cal-Com's responsiveness and resolution track record.

  • Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
  • Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
  • Services Used — Which product categories consumers interact with most frequently.
  • Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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