Busey Bank — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-12

Resolution Rate
100.0%

Consumer inquiries resolved successfully

Timely Response
98.6%

Responded within 15-day window

Total Interactions
72

Consumer interactions on record

Services Used by Consumers

Checking or savings account 66.7%
Mortgage 9.7%
Credit reporting or other personal consumer reports 8.3%
Credit reporting, credit repair services, or other personal consumer reports 6.9%
Money transfer, virtual currency, or money service 2.8%

Consumer Feedback Categories

Managing an account 44.4%
Closing an account 15.3%
Improper use of your report 12.5%
Problem with a lender or other company charging your account 4.2%
Applying for a mortgage or refinancing an existing mortgage 2.8%

Response Breakdown

Closed with explanation 57 (79.2%)
Closed with monetary relief 14 (19.4%)
Closed with non-monetary relief 1 (1.4%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Busey Bank's responsiveness and resolution track record.

  • Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
  • Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
  • Services Used — Which product categories consumers interact with most frequently.
  • Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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