Bp — Consumer Response Profile
How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-10
Resolution Rate
99.9%
Consumer inquiries resolved successfully
Timely Response
100.0%
Responded within 15-day window
Total Interactions
2,687
Consumer interactions on record
Services Used by Consumers
Debt collection 85.6%
Credit reporting or other personal consumer reports 7.7%
Credit reporting, credit repair services, or other personal consumer reports 5.0%
Student loan 0.9%
Credit card 0.2%
Consumer Feedback Categories
Attempts to collect debt not owed 39.0%
Written notification about debt 14.7%
Communication tactics 8.2%
False statements or representation 7.4%
Incorrect information on your report 6.8%
Response Breakdown
Closed with non-monetary relief 1866 (69.4%)
Closed with explanation 818 (30.4%)
Closed 2 (0.1%)
Closed with monetary relief 1 (0.0%)
Understanding This Data
The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Bp's responsiveness and resolution track record.
- Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
- Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
- Services Used — Which product categories consumers interact with most frequently.
- Feedback Categories — The types of inquiries consumers submit most often.
Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.
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