BECU credit union — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-07

Resolution Rate

100.0%

Consumer inquiries resolved successfully

Timely Response

97.2%

Responded within 15-day window

Total Interactions

903

Consumer interactions on record

Services Used by Consumers

Checking or savings account 34.7%

Mortgage 10.3%

Vehicle loan or lease 8.4%

Credit reporting or other personal consumer reports 7.5%

Credit card 7.2%

Consumer Feedback Categories

Managing an account 22.0%

Incorrect information on your report 10.3%

Managing the loan or lease 5.2%

Problem with a purchase shown on your statement 4.7%

Opening an account 4.5%

Response Breakdown

Closed with explanation 853 (94.5%)

Closed with monetary relief 30 (3.3%)

Closed with non-monetary relief 19 (2.1%)

In progress 1 (0.1%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows BECU credit union's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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