Bank Of The Valley — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-31

Resolution Rate

99.7%

Consumer inquiries resolved successfully

Timely Response

95.3%

Responded within 15-day window

Total Interactions

702

Consumer interactions on record

Services Used by Consumers

Checking or savings account 33.8%

Mortgage 22.4%

Bank account or service 14.8%

Vehicle loan or lease 8.7%

Credit reporting, credit repair services, or other personal consumer reports 6.8%

Consumer Feedback Categories

Managing an account 20.5%

Account opening, closing, or management 8.3%

Trouble during payment process 7.4%

Opening an account 6.3%

Improper use of your report 6.1%

Response Breakdown

Closed with explanation 574 (81.8%)

Closed with monetary relief 93 (13.2%)

Closed with non-monetary relief 20 (2.8%)

Closed with relief 8 (1.1%)

Closed without relief 5 (0.7%)

Closed 2 (0.3%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Bank Of The Valley's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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