Bank Of Stockton — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-31

Resolution Rate
100.0%

Consumer inquiries resolved successfully

Timely Response
97.1%

Responded within 15-day window

Total Interactions
35

Consumer interactions on record

Services Used by Consumers

Mortgage 88.6%
Credit reporting or other personal consumer reports 8.6%
Money transfer, virtual currency, or money service 2.9%

Consumer Feedback Categories

Trouble during payment process 54.3%
Applying for a mortgage or refinancing an existing mortgage 14.3%
Closing on a mortgage 11.4%
Incorrect information on your report 5.7%
Problem with a company's investigation into an existing problem 5.7%

Response Breakdown

Closed with explanation 35 (100.0%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Bank Of Stockton's responsiveness and resolution track record.

  • Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
  • Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
  • Services Used — Which product categories consumers interact with most frequently.
  • Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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