Bank Of Ocean City — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-31

Resolution Rate

99.8%

Consumer inquiries resolved successfully

Timely Response

99.8%

Responded within 15-day window

Total Interactions

500

Consumer interactions on record

Services Used by Consumers

Mortgage 49.2%

Bank account or service 35.6%

Checking or savings account 11.0%

Debt collection 1.2%

Credit reporting, credit repair services, or other personal consumer reports 1.0%

Consumer Feedback Categories

Account opening, closing, or management 23.2%

Loan servicing, payments, escrow account 21.0%

Loan modification,collection,foreclosure 15.2%

Deposits and withdrawals 7.2%

Managing an account 7.2%

Response Breakdown

Closed with explanation 454 (90.8%)

Closed without relief 26 (5.2%)

Closed with monetary relief 7 (1.4%)

Closed with non-monetary relief 7 (1.4%)

Closed with relief 5 (1.0%)

Closed 1 (0.2%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Bank Of Ocean City's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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