Bank Of Iberia — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-30

Resolution Rate

97.7%

Consumer inquiries resolved successfully

Timely Response

100.0%

Responded within 15-day window

Total Interactions

256

Consumer interactions on record

Services Used by Consumers

Mortgage 31.2%

Checking or savings account 25.0%

Bank account or service 23.0%

Credit card 5.9%

Credit reporting, credit repair services, or other personal consumer reports 3.9%

Consumer Feedback Categories

Managing an account 15.2%

Account opening, closing, or management 12.5%

Loan servicing, payments, escrow account 7.4%

Loan modification,collection,foreclosure 5.9%

Deposits and withdrawals 4.3%

Response Breakdown

Closed with explanation 221 (86.3%)

Closed with monetary relief 23 (9.0%)

Closed 6 (2.3%)

Closed with non-monetary relief 5 (2.0%)

Closed without relief 1 (0.4%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Bank Of Iberia's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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