Bank Of Hancock County — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-30

Resolution Rate

100.0%

Consumer inquiries resolved successfully

Timely Response

99.1%

Responded within 15-day window

Total Interactions

542

Consumer interactions on record

Services Used by Consumers

Checking or savings account 40.4%

Mortgage 21.0%

Bank account or service 15.3%

Credit reporting, credit repair services, or other personal consumer reports 5.2%

Debt collection 4.6%

Consumer Feedback Categories

Managing an account 21.0%

Account opening, closing, or management 8.5%

Loan modification,collection,foreclosure 6.1%

Closing an account 5.5%

Opening an account 5.5%

Response Breakdown

Closed with explanation 430 (79.3%)

Closed with monetary relief 68 (12.5%)

Closed with non-monetary relief 33 (6.1%)

Closed without relief 11 (2.0%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Bank Of Hancock County's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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