Bank of America Financial Center — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-06

Resolution Rate
99.3%

Consumer inquiries resolved successfully

Timely Response
97.5%

Responded within 15-day window

Total Interactions
175,081

Consumer interactions on record

Services Used by Consumers

Mortgage 27.5%
Checking or savings account 23.8%
Credit card 11.0%
Credit card or prepaid card 9.6%
Bank account or service 7.9%

Consumer Feedback Categories

Loan modification,collection,foreclosure 14.3%
Managing an account 14.3%
Incorrect information on your report 5.7%
Loan servicing, payments, escrow account 5.3%
Problem with a purchase shown on your statement 4.7%

Response Breakdown

Closed with explanation 117112 (66.9%)
Closed with monetary relief 32236 (18.4%)
Closed with non-monetary relief 16953 (9.7%)
Closed without relief 4527 (2.6%)
In progress 2191 (1.3%)
Closed 1070 (0.6%)
Closed with relief 873 (0.5%)
Untimely response 119 (0.1%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Bank of America Financial Center's responsiveness and resolution track record.

  • Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
  • Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
  • Services Used — Which product categories consumers interact with most frequently.
  • Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

Want the Full Picture?

See Bank of America Financial Center's complete profile including pricing, services, BBB rating, and user reviews on CreditDoc.

View Full Profile Browse All Response Data