Banc Of California — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-29

Resolution Rate

100.0%

Consumer inquiries resolved successfully

Timely Response

100.0%

Responded within 15-day window

Total Interactions

35

Consumer interactions on record

Services Used by Consumers

Checking or savings account 62.9%

Mortgage 14.3%

Credit reporting or other personal consumer reports 5.7%

Debt collection 5.7%

Money transfer, virtual currency, or money service 5.7%

Consumer Feedback Categories

Managing an account 40.0%

Closing an account 11.4%

Problem with a lender or other company charging your account 11.4%

Trouble during payment process 8.6%

Struggling to pay mortgage 5.7%

Response Breakdown

Closed with explanation 29 (82.9%)

Closed with monetary relief 3 (8.6%)

In progress 2 (5.7%)

Closed with non-monetary relief 1 (2.9%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Banc Of California's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

Want the Full Picture?

See Banc Of California's complete profile including pricing, services, BBB rating, and user reviews on CreditDoc.

View Full Profile Browse All Response Data