Austin — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-28

Resolution Rate

87.3%

Consumer inquiries resolved successfully

Timely Response

94.2%

Responded within 15-day window

Total Interactions

378

Consumer interactions on record

Services Used by Consumers

Debt collection 87.3%

Credit reporting, credit repair services, or other personal consumer reports 8.2%

Credit reporting or other personal consumer reports 1.9%

Consumer Loan 0.8%

Credit card 0.8%

Consumer Feedback Categories

Attempts to collect debt not owed 25.4%

Written notification about debt 16.4%

Cont'd attempts collect debt not owed 14.3%

Disclosure verification of debt 10.1%

Incorrect information on your report 6.6%

Response Breakdown

Closed with explanation 327 (86.5%)

Closed 48 (12.7%)

Closed with non-monetary relief 2 (0.5%)

Closed with monetary relief 1 (0.3%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Austin's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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