Aspen — Consumer Response Profile
How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-28
Resolution Rate
95.3%
Consumer inquiries resolved successfully
Timely Response
83.4%
Responded within 15-day window
Total Interactions
469
Consumer interactions on record
Services Used by Consumers
Mortgage 95.5%
Debt collection 2.3%
Credit reporting or other personal consumer reports 1.1%
Credit reporting, credit repair services, or other personal consumer reports 0.9%
Payday loan, title loan, personal loan, or advance loan 0.2%
Consumer Feedback Categories
Trouble during payment process 46.1%
Struggling to pay mortgage 32.2%
Loan modification,collection,foreclosure 5.8%
Loan servicing, payments, escrow account 4.5%
Applying for a mortgage or refinancing an existing mortgage 4.1%
Response Breakdown
Closed with explanation 443 (94.5%)
Untimely response 17 (3.6%)
Closed 5 (1.1%)
Closed with monetary relief 2 (0.4%)
Closed with non-monetary relief 2 (0.4%)
Understanding This Data
The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Aspen's responsiveness and resolution track record.
- Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
- Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
- Services Used — Which product categories consumers interact with most frequently.
- Feedback Categories — The types of inquiries consumers submit most often.
Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.
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