Apl — Consumer Response Profile
How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-25
Resolution Rate
78.8%
Consumer inquiries resolved successfully
Timely Response
11.5%
Responded within 15-day window
Total Interactions
52
Consumer interactions on record
Services Used by Consumers
Debt collection 92.3%
Payday loan 5.8%
Credit reporting, credit repair services, or other personal consumer reports 1.9%
Consumer Feedback Categories
Took or threatened to take negative or legal action 25.0%
Cont'd attempts collect debt not owed 19.2%
Communication tactics 15.4%
Attempts to collect debt not owed 13.5%
Threatened to contact someone or share information improperly 5.8%
Response Breakdown
Closed with explanation 41 (78.8%)
Untimely response 11 (21.2%)
Understanding This Data
The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Apl's responsiveness and resolution track record.
- Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
- Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
- Services Used — Which product categories consumers interact with most frequently.
- Feedback Categories — The types of inquiries consumers submit most often.
Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.
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