Ameris Bank — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-24

Resolution Rate

99.8%

Consumer inquiries resolved successfully

Timely Response

96.8%

Responded within 15-day window

Total Interactions

561

Consumer interactions on record

Services Used by Consumers

Mortgage 50.3%

Checking or savings account 27.5%

Credit reporting or other personal consumer reports 5.7%

Credit reporting, credit repair services, or other personal consumer reports 4.3%

Vehicle loan or lease 3.7%

Consumer Feedback Categories

Trouble during payment process 29.8%

Managing an account 16.8%

Struggling to pay mortgage 10.2%

Incorrect information on your report 7.1%

Applying for a mortgage or refinancing an existing mortgage 5.5%

Response Breakdown

Closed with explanation 539 (96.1%)

Closed with monetary relief 17 (3.0%)

Closed with non-monetary relief 4 (0.7%)

Untimely response 1 (0.2%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Ameris Bank's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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