Alliant Bank — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-23

Resolution Rate

100.0%

Consumer inquiries resolved successfully

Timely Response

99.8%

Responded within 15-day window

Total Interactions

1,247

Consumer interactions on record

Services Used by Consumers

Checking or savings account 29.1%

Credit reporting or other personal consumer reports 12.9%

Credit card or prepaid card 11.6%

Credit reporting, credit repair services, or other personal consumer reports 10.7%

Mortgage 9.6%

Consumer Feedback Categories

Managing an account 17.2%

Incorrect information on your report 12.0%

Improper use of your report 9.3%

Trouble during payment process 5.1%

Problem with a purchase shown on your statement 5.1%

Response Breakdown

Closed with explanation 1066 (85.5%)

Closed with monetary relief 144 (11.5%)

Closed with non-monetary relief 22 (1.8%)

In progress 15 (1.2%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Alliant Bank's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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