All Capital Bank — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-23

Resolution Rate

99.9%

Consumer inquiries resolved successfully

Timely Response

99.9%

Responded within 15-day window

Total Interactions

153,520

Consumer interactions on record

Services Used by Consumers

Credit card 22.5%

Credit card or prepaid card 17.3%

Credit reporting or other personal consumer reports 16.1%

Credit reporting, credit repair services, or other personal consumer reports 14.4%

Checking or savings account 12.0%

Consumer Feedback Categories

Incorrect information on your report 15.7%

Improper use of your report 11.2%

Managing an account 8.5%

Problem with a purchase shown on your statement 7.1%

Getting a credit card 4.3%

Response Breakdown

Closed with explanation 120874 (78.7%)

Closed with non-monetary relief 19357 (12.6%)

Closed with monetary relief 10884 (7.1%)

Closed without relief 1129 (0.7%)

In progress 715 (0.5%)

Closed with relief 383 (0.2%)

Closed 177 (0.1%)

Untimely response 1 (0.0%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows All Capital Bank's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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