Princess jewelry exchange logo

Princess jewelry exchange

3.9/5

Family-owned fine jewelry retailer specializing in custom engagement rings, wedding bands, and diamonds with 45+ years in business. Offers layaway financing and free shipping.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

Princess jewelry exchange Review

Princess Jewelers is a family-owned fine jewelry business established over 45 years ago in Downtown Los Angeles by the current owner's father. The company has evolved into a custom jewelry design and retail operation now spanning multiple generations, with the founder's granddaughter inspiring the family name. Operating from their flagship location at 607 S. Hill St. in Los Angeles, they serve customers throughout Southern California including nearby cities like Burbank, Pasadena, Long Beach, Glendale, Hollywood, and East LA.

The company specializes in custom-designed engagement rings, wedding bands, diamonds, and fine jewelry pieces. They offer appointment-based consultations (free with no pressure to buy) where customers can work with jewelers on design preferences, gemstone education, and budget guidance. Their product lineup includes engagement rings, wedding bands, diamonds, earrings, pendants, and men's bands, with options to build custom pieces. They provide a 6-month layaway plan with monthly payments and upfront deposit, along with free insured shipping via USPS or FedEx.

Princess Jewelers distinguishes itself through several commitments: guarantees that all items are brand new and authentic, all gemstones are 100% genuine and earth-mined, jewelry is solid 14K/18K gold, platinum or silver, and they claim competitive pricing for custom-made pieces. The business emphasizes personalized service through appointments, free consultations, and a family-business ethos built on honesty and customer relationships spanning decades. Their website highlights custom design capabilities and a consultative approach rather than pressure-based sales.

A significant limitation is that this is fundamentally a retail jewelry business, not a consumer finance company. While they offer a layaway plan with monthly payments, this is a standard retail financing option, not a specialized financial service. The current category designation as "pawn-shops" is incorrect—they are a jewelry retailer without pawn or collateral-based lending operations. Prospective customers should understand they are purchasing new custom jewelry with standard retail terms, not accessing emergency cash or pawn services.

Services & Features

Custom engagement ring design and creation
Engagement ring shopping and consultation
Wedding band selection and customization
Diamond sourcing and education
Fine jewelry retail (earrings, pendants, bracelets)
Men's wedding bands and jewelry
Free in-person consultations by appointment
6-month layaway plan with monthly payments
Jewelry education and styling guidance
Free insured shipping with tracking
Bulk order and special occasion jewelry services
Premium jewelry packaging and presentation

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • 45+ year family business with established reputation in Los Angeles jewelry market
  • Free consultations with no pressure to buy, allowing risk-free exploration of options
  • Custom design services to create unique, personalized engagement rings and jewelry pieces
  • 6-month layaway plan available with only upfront deposit required, making purchases more accessible
  • Free insured shipping on all orders via USPS or FedEx with tracking and adult signature
  • Written guarantees on authenticity, material quality (14K/18K gold, platinum, silver), and genuine earth-mined gemstones
  • Appointment-based service model that respects customer time and provides personalized attention

Cons

  • Appointment-only model may be inconvenient for customers seeking walk-in service or immediate purchases
  • No transparent pricing displayed on website; customers must request appointments to learn costs
  • Limited financing options—only 6-month layaway plan; no credit card, installment, or longer-term financing alternatives mentioned
  • No information about return policies, warranties, or ring sizing/adjustment services on main pages
  • Miscategorized as pawn shop when they are a retail jewelry retailer with no collateral lending or buy-back services

Rating Breakdown

Value
5.0
Effectiveness
3.5
Customer Service
3.7
Transparency
3.5
Ease of Use
3.9

Frequently Asked Questions

Is Princess jewelry exchange legitimate?

Yes. Princess jewelry exchange is a registered company headquartered in 655 S Hill St # A1, Los Angeles, CA 90014. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
655 S Hill St # A1, Los Angeles, CA 90014
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
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CreditDoc Diagnosis

Doctor's Verdict on Princess jewelry exchange

Princess Jewelers is a retail fine jewelry business, not a consumer finance company, and should be recategorized from 'pawn-shops' to a jewelry retail category. They are best suited for engaged couples and jewelry buyers in Southern California who value custom design, personalized service, and the ability to spread payments via layaway. The main caveat is that this is a traditional retail purchase with a 6-month payment plan, not a lending or emergency cash service.

Best For

  • Engaged couples planning custom engagement rings and wedding bands with personalized design input
  • Customers seeking fine jewelry purchases who prefer appointment-based consultations and relationship-driven service
  • Buyers wanting to spread payments over 6 months with layaway financing for engagement or statement jewelry pieces
  • Los Angeles and Southern California residents seeking custom jewelry from an established local family business
Updated 2026-04-02

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