Orion Metal Exchange is a precious metals investment company founded by owners with over 40 years of combined industry experience. The company positions itself as a customer-focused alternative to traditional precious metals dealers, emphasizing transparency and lower fees throughout the transaction process.
The company offers three primary service channels: self-directed precious metal IRAs managed through an in-house IRA department, third-party commercial depository storage with insurance, and insured home delivery. Customers can purchase and sell gold, silver, and other precious metals through any of these options. A key differentiator is their Commission-Free Buyback Policy, which means clients receive the current market value when selling metals back to Orion without additional liquidation fees.
Orion distinguishes itself through live online pricing transparency, claiming fees lower than half of competitors' rates. They allow customers to lock in purchase prices via phone before funding and provide invoices before payment is collected. The company holds Consumer Affairs accreditation (since 2018) and emphasizes long-term customer relationships over individual transaction commissions. Their marketing explicitly contrasts their practices against competitors who hide pricing, charge buyback fees, lack dedicated IRA departments, and demand payment before confirming prices.
As a precious metals dealer rather than a traditional financial services provider, Orion operates in a less-regulated space than banks or credit unions. While their competitive positioning claims and accreditation are noteworthy, consumers should independently verify pricing claims and understand that precious metals investment carries market risk. The company's commission-free buyback policy is attractive but should be evaluated against overall buy-sell spreads in current market conditions.