Orion Financial

Banking · TN

Rating: 4.2/5

Orion Financial logo

Orion Federal Credit Union is a Memphis-based credit union offering checking, savings, loans, and credit cards across 10 branches in Tennessee and Arkansas with 24/7 ATM access.

Official Website

https://orionfcu.com/about-us/locations-hours/midtown

Orion Financial Review

Orion Federal Credit Union is a member-owned financial institution headquartered in Memphis, Tennessee, with its mailing address at 400 Monroe Ave. The organization operates as a traditional credit union serving the Memphis metropolitan area and extending into Arkansas, with a routing number of 284084907. Based on their website positioning and service offerings, Orion functions as a full-service community financial institution.

Orion Financial offers a comprehensive range of consumer and business banking products. Members can access checking and savings accounts, credit cards, auto loans, mortgages, personal loans, home equity lines of credit, and small business banking services. The credit union maintains 10 physical branch locations across Memphis (American Way, Collierville, Germantown, Hacks Cross, Kate Bond, Medical District, Midtown, Raleigh, White Station, and Whitehaven branches) plus one in Little Rock, Arkansas.

All branches feature 24/7 ATM access, and most maintain Saturday hours. The Midtown location has been recently renovated. Online and mobile banking platforms allow members to manage accounts remotely, and a Memphis-based call center is available Monday-Friday 8am-6pm and Saturday 9am-1pm at 901.385.5200.

Live chat support is also available online. Orion distinguishes itself through its local community presence with 10 well-distributed branch locations across the Memphis area, providing accessibility not typical of larger national banks. Several branches offer Spanish language services (Germantown and Hacks Cross).

The Germantown location maintains drive-thru service despite lobby closure. Recently renovated facilities, particularly the Midtown branch, suggest ongoing investment in member experience. Multi-channel customer support through phone, live chat, secure messaging, and in-person service provides flexibility for different member preferences.

As a credit union, Orion offers the traditional advantages of member ownership and community focus typical of the credit union model. However, the website provides no specific information regarding fee structures, interest rates, credit requirements, or APR ranges for any products. Limited details are available about minimum account balances, membership eligibility criteria, or comparative advantages versus traditional banks.

The organization appears to be a solid regional option for those seeking community banking with local branch presence, though consumers should directly contact the institution to evaluate specific terms and rates.

Pros & Cons

Reader-focused summary of the strongest reasons to consider Orion Financial and the factors most worth weighing before contracting. Individual outcomes depend on your credit situation and goals.

Pros

  • 10 branch locations across Memphis with extended hours (most open Saturday mornings)
  • 24/7 ATM access at all branch locations
  • Recently renovated Midtown branch with updated facilities
  • Spanish language services available at select locations (Germantown, Hacks Cross)
  • Multiple contact channels: phone, live chat, secure messaging, and in-person service
  • Memphis-based call center staff (not outsourced)
  • Online and mobile banking platforms for remote account management

Areas to Consider

  • !Website provides no information on fee structures, minimum balances, or account requirements
  • !No APR ranges, interest rates, or pricing details disclosed for any loan or credit products
  • !Limited geographic footprint (only Memphis area and one Little Rock location) compared to regional or national alternatives
  • !No information about membership eligibility or who qualifies to join
  • !Website lacks details on specific credit card rewards, auto loan terms, or mortgage options

Verdict Summary

Orion Financial works best for consumers who value 10 branch locations across memphis with extended hours (most open saturday mornings) and can accept the tradeoff of website provides no information on fee structures, minimum balances, or account . Compare against similar providers below before signing any contract.

Services & Features

Services offered

Feature Checklist

Credit Monitoring
All Three Bureaus
Goodwill Letters
Cease Desist Letters
Debt Validation
Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor
Ai Powered

Best For

Before You Contact Orion Financial

Before signing up with any Banking provider, review these safeguards:

Compare Your Needs With Orion Financial

Match these decision factors against Orion Financial's profile before committing. This rubric mirrors what independent consumer-finance research typically checks for Banking providers.

Category

Banking

Service scope

12 services listed

Geographic coverage

1 states

Match to your priorities

  • Budget priority: Pricing published above — factor in setup, monthly, and cancellation fees over the full expected service window.
  • Complexity priority: Consider Orion Financial's stated strengths (10 branch locations across Memphis with extended hours (most open Saturday mornings)) against your specific credit situation.
  • Timeline priority: Banking typically takes 3-6 months for meaningful outcomes. Providers guaranteeing overnight results are red flags under federal consumer protection law.
  • Recourse priority: Confirm state licensing via your state regulator and check the CFPB complaint database before contracting.
  • Alternatives: Compare against all Banking providers, DIY options via non-profit counseling agencies, and free CFPB resources.

Pricing

  • Monthly Price: 0
  • Setup Fee: 0
  • Money Back Guarantee: False
  • Guarantee Details: Contact provider for current pricing and guarantee details.
  • Free Consultation: True
  • Tiers: []
  • Currency: USD

Frequently Asked Questions

What services does Orion Financial offer?

Orion Financial offers 12 services including Checking accounts, Savings accounts, Credit cards, Auto loans, Mortgages, and 7 more. Confirm current service list directly with the provider before contracting.

Who is Orion Financial best suited for?

Orion Financial's profile signals suggest it may fit: Memphis-area residents seeking community banking with local branch presence and personal service; Spanish-speaking consumers in the Germantown or Hacks Cross areas; Members who prefer or require physical branch access for in-person banking; Small business owners seeking local lending relationships. Individual outcomes vary based on your specific situation.

What are the strengths and weaknesses of Orion Financial?

Key strengths: 10 branch locations across Memphis with extended hours (most open Saturday mornings); 24/7 ATM access at all branch locations; Recently renovated Midtown branch with updated facilities. Areas to consider: Website provides no information on fee structures, minimum balances, or account requirements; No APR ranges, interest rates, or pricing details disclosed for any loan or credit products.

How does Orion Financial compare to similar companies?

In the Banking category, comparable providers include BMO Bank, Ally Bank, Bank Of America, National Association. Each company has different strengths, so compare services, pricing, and consumer complaint records before deciding what to do next.

Where does Orion Financial operate?

Orion Financial serves customers in 1 states including Tennessee. Confirm current service availability in your state directly with the provider.

How much does Orion Financial cost?

Listed pricing for Orion Financial: monthly price: 0; setup fee: 0; money back guarantee: False. Pricing may change — verify current fees directly with the provider before signing any contract.

Visit Orion Financial

State Consumer Finance Context

This is state-level context for Banking consumers in Tennessee. It does not confirm that Orion Financial or this specific location is licensed.

State regulator: Tennessee Department of Financial Institutions
Consumer protection: Tennessee Attorney General Consumer Protection Division

Credit and debt help rules in Tennessee

Key state rules to check

Payday lending in Tennessee: Legal (max $500)

Usury cap: 24% for consumer finance loans; payday loans regulated under Deferred Presentment Act

Complaint resources

State references

Tennessee allows payday lending with a $500 cap and 15% fee limit. Borrowers are limited to two simultaneous loans. The Department of Financial Institutions regulates all consumer lenders, and complaints can be filed with the Department or the Attorney General.

Similar Companies

Comparable Banking providers with similar service scope. Ratings reflect stored review context; verify current licensing and pricing directly before contracting.

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Quick Summary

Orion Financial — Banking in TN.

Overall rating: 4.2/5

Orion Federal Credit Union is a Memphis-based credit union offering checking, savings, loans, and credit cards across 10 branches in Tennessee and Arkansas with 24/7 ATM access.

Next Steps

  1. Compare Orion Financial against similar options above.
  2. Run our borrowing power quiz to see how Orion Financial matches your situation.
  3. Check state regulator listings for Orion Financial's licensing before committing.
  4. Visit Orion Financial once you're ready.

Glossary of Terms

Common terms that come up when comparing Banking providers. Full glossary at creditdoc.co/glossary/.

Amortization — Loan Amortization
The process of paying off a loan through regular payments that cover both principal and interest. Early payments are mostly interest; later payments are mostly principal.
Why it matters: Understanding amortization explains why paying extra early in a loan saves the most money — you're reducing the principal that interest is calculated on.
Example: Month 1 of a $200,000 mortgage at 6%: your $1,199 payment splits as $1,000 interest + $199 principal. By month 300: only $47 goes to interest and $1,152 goes to principal.
Balloon Payment
A large lump-sum payment due at the end of a loan, after a period of smaller monthly payments. The loan isn't fully paid off by the regular payments — the balloon settles it.
Why it matters: Balloon payments make monthly payments look affordable but create a financial cliff. If you can't pay or refinance at the end, you could lose your home or asset.
Example: A 5-year balloon mortgage on $200,000: you pay $1,054/month (as if it were a 30-year loan), but after 5 years you owe a balloon of $186,108 all at once.
Collateral — Loan Collateral
An asset you pledge to the lender as security for a loan. If you stop paying, the lender can seize and sell that asset to recover their money.
Why it matters: Secured loans (with collateral) have lower interest rates because the lender has less risk. But you could lose your home, car, or savings if you default.
Example: A mortgage uses your house as collateral. A car loan uses your vehicle. A title loan uses your car title. If you miss payments, the lender can foreclose or repossess.
Cosigner — Loan Cosigner
A person who agrees to repay your loan if you can't. They're equally responsible for the debt, and their credit is affected by your payment behavior.
Why it matters: Cosigning helps people with thin credit get approved or get better rates. But it's a huge risk for the cosigner — they're on the hook for the full amount if you default.
Example: A parent cosigns their child's $30,000 student loan. The child stops paying after 6 months. The parent is now legally required to make the payments or face collections, lawsuits, and credit damage.
Credit Bureau — Credit Reporting Agency (Bureau)
A company that collects and sells information about your credit history. The three major bureaus are Equifax, Experian, and TransUnion.
Why it matters: Not all lenders report to all three bureaus, so your reports may differ. You should check all three reports because an error on one could be costing you money.
Example: Your car loan only reports to Equifax and TransUnion. Your Experian report doesn't show that good payment history, so your Experian score is 15 points lower.
Credit Freeze — Security Freeze / Credit Freeze
A free tool that locks your credit report so no one (including you) can open new accounts until you lift it. It's the strongest protection against identity theft.
Why it matters: A credit freeze prevents criminals from opening loans in your name, even if they have your Social Security number. It's free by law and doesn't affect your credit score.
Example: Your data was in a breach. You freeze your credit at all 3 bureaus (takes 10 minutes online). A thief tries to open a credit card in your name — denied because the lender can't pull your frozen report.
Credit Mix — Credit Mix (Types of Credit)
The variety of credit accounts you have — credit cards (revolving), auto loans (installment), mortgage, student loans, etc. Having multiple types shows you can manage different kinds of debt.
Why it matters: Credit mix accounts for about 10% of your FICO score. Having only credit cards isn't as strong as having a card, an installment loan, and a mortgage.
Example: Borrower A has 3 credit cards. Borrower B has 2 credit cards, a car loan, and a student loan. Even with the same payment history and utilization, Borrower B's score is typically higher.
Credit Report — Consumer Credit Report
A detailed record of your borrowing history maintained by credit bureaus. It lists every loan, credit card, payment history, collection, and public record tied to your name.
Why it matters: Errors on credit reports are common — 1 in 5 consumers has at least one mistake. Checking your report regularly is the first step to fixing errors that are costing you money.
Example: You pull your free report from AnnualCreditReport.com and find a $2,400 medical collection you already paid. You dispute it, the bureau verifies it's resolved, and your score goes up 40 points.
Credit Score
A 3-digit number (300-850) that summarizes how reliably you've handled borrowed money. Higher scores mean lower risk to lenders and better loan terms for you.
Why it matters: Your credit score determines whether you get approved and at what rate. A 100-point difference can mean thousands of dollars more or less in interest over a loan's life.
Example: On a $250,000 30-year mortgage: a 760 score gets you 6.2% ($1,536/month). A 660 score gets 7.4% ($1,729/month). Over 30 years, the lower score costs you $69,480 more.
Credit Utilization — Credit Utilization Ratio
The percentage of your available credit that you're currently using. If you have $10,000 in credit limits and owe $3,000, your utilization is 30%.
Why it matters: Utilization is the second-biggest factor in your credit score (after payment history). Keeping it below 30% helps your score; below 10% is ideal.
Example: You have 3 cards with a $15,000 total limit. You're carrying $4,500 in balances (30% utilization). Paying down to $1,500 (10% utilization) could boost your score by 20-50 points.
Default — Loan Default
When you fail to repay a loan according to the agreed terms — usually after 90-180 days of missed payments. It's the point where the lender gives up on collecting normally.
Why it matters: Default triggers severe consequences: credit score drops 100+ points, the debt may be sent to collections, you could be sued, and your wages or assets could be seized.
Example: You miss 4 consecutive car payments. The lender declares your loan in default, repossesses your car, sells it at auction for $8,000, and you still owe the remaining $5,000 (called a deficiency balance).
FICO Score — Fair Isaac Corporation Score
The most widely used credit scoring model, created by Fair Isaac Corporation. 90% of top lenders use FICO scores for lending decisions.
Why it matters: FICO has many versions (FICO 8, 9, 10). Mortgage lenders still use older versions (FICO 2, 4, 5), so your mortgage score may differ from what free apps show you.
Example: Your FICO 8 score (used for credit cards) is 740. Your FICO 5 score (used for mortgages) is 725 because it weighs collections differently. Same credit history, different scores.
Hard Inquiry — Hard Credit Inquiry (Hard Pull)
When a lender checks your credit report because you've applied for credit. Each hard inquiry can lower your score by 5-10 points and stays on your report for 2 years.
Why it matters: Multiple hard inquiries in a short period suggest you're desperately seeking credit, which is a red flag. Exception: mortgage and auto loan shopping within 14-45 days counts as one inquiry.
Example: You apply for 5 credit cards in one month. Each application triggers a hard inquiry. Your score drops 25-50 points from the inquiries alone, making each subsequent application harder.
Loan Term (Tenor) — Loan Term / Tenor
How long you have to repay the loan, measured in months or years. A shorter term means higher monthly payments but less total interest paid.
Why it matters: Longer terms feel more affordable monthly but cost much more overall. A 30-year mortgage costs almost double in interest compared to a 15-year mortgage on the same amount.
Example: Borrowing $200,000 at 6.5%: A 15-year term costs $1,742/month ($113,561 total interest). A 30-year term costs $1,264/month ($255,088 total interest). You save $141,527 with the shorter term.
Origination Fee — Loan Origination Fee
A one-time fee the lender charges to process and set up your loan. It covers their costs for underwriting, verifying your information, and preparing paperwork.
Why it matters: Origination fees are usually 1-8% of the loan amount and are often deducted from your loan proceeds — so you receive less than you borrowed.
Example: You're approved for a $10,000 personal loan with a 5% origination fee. The lender deducts $500 upfront, so you receive $9,500 in your bank account but owe $10,000 plus interest.