Orion Financial logo

Orion Financial in Memphis, TN

4.2/5

Orion Federal Credit Union is a Memphis-based credit union offering checking, savings, loans, and credit cards across 10 branches in Tennessee and Arkansas with 24/7 ATM access.

Data compiled from public sources · Rating from CreditDoc methodology

Orion Financial Review

Orion Federal Credit Union is a member-owned financial institution headquartered in Memphis, Tennessee, with its mailing address at 400 Monroe Ave. The organization operates as a traditional credit union serving the Memphis metropolitan area and extending into Arkansas, with a routing number of 284084907. Based on their website positioning and service offerings, Orion functions as a full-service community financial institution.

Orion Financial offers a comprehensive range of consumer and business banking products. Members can access checking and savings accounts, credit cards, auto loans, mortgages, personal loans, home equity lines of credit, and small business banking services. The credit union maintains 10 physical branch locations across Memphis (American Way, Collierville, Germantown, Hacks Cross, Kate Bond, Medical District, Midtown, Raleigh, White Station, and Whitehaven branches) plus one in Little Rock, Arkansas.

All branches feature 24/7 ATM access, and most maintain Saturday hours. The Midtown location has been recently renovated. 5200.

Live chat support is also available online. Orion distinguishes itself through its local community presence with 10 well-distributed branch locations across the Memphis area, providing accessibility not typical of larger national banks. Several branches offer Spanish language services (Germantown and Hacks Cross).

The Germantown location maintains drive-thru service despite lobby closure. Recently renovated facilities, particularly the Midtown branch, suggest ongoing investment in member experience. Multi-channel customer support through phone, live chat, secure messaging, and in-person service provides flexibility for different member preferences.

As a credit union, Orion offers the traditional advantages of member ownership and community focus typical of the credit union model. However, the website provides no specific information regarding fee structures, interest rates, credit requirements, or APR ranges for any products. Limited details are available about minimum account balances, membership eligibility criteria, or comparative advantages versus traditional banks.

The organization appears to be a solid regional option for those seeking community banking with local branch presence, though consumers should directly contact the institution to evaluate specific terms and rates.

Services & Features

24/7 ATM access
Auto loans
Checking accounts
Credit cards
Home equity lines of credit
Mobile banking app
Mortgages
Online banking
Personal loans
Savings accounts
Small business banking
Youth banking accounts

Feature Checklist

Mobile App
Online Portal
Score Tracking
Credit Education
Personal Advisor
Identity Theft Protection

Pros & Cons

Pros

  • 10 branch locations across Memphis with extended hours (most open Saturday mornings)
  • 24/7 ATM access at all branch locations
  • Recently renovated Midtown branch with updated facilities
  • Spanish language services available at select locations (Germantown, Hacks Cross)
  • Multiple contact channels: phone, live chat, secure messaging, and in-person service
  • Memphis-based call center staff (not outsourced)
  • Online and mobile banking platforms for remote account management

Cons

  • Website provides no information on fee structures, minimum balances, or account requirements
  • No APR ranges, interest rates, or pricing details disclosed for any loan or credit products
  • Limited geographic footprint (only Memphis area and one Little Rock location) compared to regional or national alternatives
  • No information about membership eligibility or who qualifies to join
  • Website lacks details on specific credit card rewards, auto loan terms, or mortgage options

Rating Breakdown

Value
5.0
Effectiveness
4.1
Customer Service
3.9
Transparency
3.5
Ease of Use
4.2

Frequently Asked Questions

Is Orion Financial legitimate?

Yes. Orion Financial is a registered company, headquartered in Memphis, TN.

How long does Orion Financial take to show results?

Results vary by individual situation. Contact the provider to discuss expected timelines for your specific needs.

Quick Facts

Headquarters
Memphis, TN
BBB Accredited
No
Starting Price
Contact provider
Setup Fee
None
Money-Back Guarantee
No
Visit Orion Financial

CreditDoc Diagnosis

Doctor's Verdict on Orion Financial

Orion Federal Credit Union is best for Memphis-area residents who value local community banking and regular branch access over online-only convenience or national reach. The main caveat is that the website lacks transparency on pricing, rates, fees, and membership requirements—consumers must contact the credit union directly to compare terms against traditional banks or online alternatives.

Best For

  • Memphis-area residents seeking community banking with local branch presence and personal service
  • Spanish-speaking consumers in the Germantown or Hacks Cross areas
  • Members who prefer or require physical branch access for in-person banking
  • Small business owners seeking local lending relationships
Updated 2026-04-29

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