MoneyGram logo

MoneyGram

2.3/5

MoneyGram operates a global money transfer network with 72+ locations across San Antonio, partnering with retailers like CVS and Ace Cash Express for convenient access.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

MoneyGram Review

MoneyGram is a money transfer service operating through a distributed network of agent locations rather than company-owned branches. The company facilitates both domestic and international money transfers, allowing customers to send and receive funds through thousands of partner locations worldwide. In San Antonio, MoneyGram operates at 72 documented locations, primarily through partnerships with major retailers (CVS pharmacies) and specialized financial service providers (Ace Cash Express locations).

MoneyGram's core offering centers on money transfer and cash movement services. Based on the San Antonio location directory, customers can send money, receive transfers, and conduct money-related transactions at partner locations. The service is accessible both online through their website and offline at physical locations. Operating hours vary by location partner, with CVS locations open until late evening (11:59 PM) and Ace Cash Express locations typically closing by 7-8 PM, providing flexible access for working consumers.

The primary distinction of MoneyGram is its agent-based model rather than direct operations. By partnering with established retailers and financial service centers, MoneyGram achieves extensive geographic coverage without operating its own infrastructure. This approach makes services available in neighborhood locations where customers already shop. The San Antonio data reveals strategic partnerships with both high-volume retail chains (CVS) and specialized financial service providers (Ace Cash Express), suggesting MoneyGram reaches both mainstream and underbanked consumer segments.

MoneyGram's effectiveness depends heavily on partner location quality and consistency. While the extensive location network (72+ in a single city) demonstrates significant market penetration, customers experience variable service based on individual partner hours and capabilities. The reliance on third-party agents means service quality, staff expertise, and transaction speed can vary considerably across locations. For consumers requiring reliable money transfer access, MoneyGram provides convenient accessibility but requires location scouting to find the most convenient partner outlet.

Services & Features

Domestic money transfers (sending money within the United States)
International money transfers (sending money globally)
Money receiving services (receiving domestic and international transfers)
Online money transfer management
Offline in-location transactions
Same-location send and receive capability
Integration with CVS pharmacy locations for retail convenience
Integration with Ace Cash Express financial service centers
Location search and finder tool on website
Phone support ((800) 746-7287 for CVS locations)

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • 72+ locations in San Antonio alone provides extensive geographic coverage and convenience
  • Partnerships with CVS pharmacies (major retailer present in most neighborhoods) increases accessibility
  • Multiple location types (CVS, Ace Cash Express) allows customers to choose preferred service environment
  • Extended evening hours at CVS locations (open until 11:59 PM) accommodates working schedules
  • Online and offline transaction options provide flexibility beyond physical location visits
  • Established global network enables both domestic and international money transfers
  • Agent-based model reduces overhead compared to branch banking infrastructure

Cons

  • Service quality and expertise varies significantly across partner locations due to third-party agent model
  • Ace Cash Express locations have earlier closing times (7-8 PM), limiting evening access at some outlets
  • No company-controlled quality standards guarantee consistent customer experience across 72+ locations
  • Limited information on fees, transfer rates, or pricing available on the location directory page
  • Dependent on partner business hours rather than MoneyGram-controlled operating schedule

Rating Breakdown

Value
2.0
Effectiveness
1.5
Customer Service
2.2
Transparency
2.0
Ease of Use
3.9

Frequently Asked Questions

Is MoneyGram legitimate?

Yes. MoneyGram is a registered company headquartered in 8602 Huebner Rd, San Antonio, TX 78240. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
8602 Huebner Rd, San Antonio, TX 78240
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit MoneyGram

CreditDoc Diagnosis

Doctor's Verdict on MoneyGram

MoneyGram is best for consumers requiring convenient, frequent money transfer services who value neighborhood accessibility over full-service banking. The primary caveat is that service quality and availability depends entirely on individual partner locations, making it essential to verify specific partner hours and capabilities before relying on a particular outlet.

Best For

  • Consumers needing regular money transfers to family members (domestic or international)
  • Underbanked individuals without traditional bank accounts who need cash movement services
  • Working adults requiring convenient evening/weekend access to financial services
  • Customers preferring neighborhood retail locations over traditional bank branches
Updated 2026-04-02

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