MoneyGram logo

MoneyGram

5.0/5

MoneyGram operates a network of money transfer locations across the US, partnering with retailers like Ace Cash Express, CVS, and Walmart to offer convenient cash sending and receiving services.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

MoneyGram Review

MoneyGram is a money transfer service provider that operates through a distributed network of physical locations rather than as a standalone storefront chain. The company partners with established retailers and check-cashing outlets to make their services available to consumers across the United States. Founded on the principle of making money transfers accessible and convenient, MoneyGram positions itself as a solution for both domestic and international money movement needs.

MoneyGram's primary offerings center on money transfer services—allowing customers to send and receive money both online and offline through their partner network. In the Pittsburgh area specifically, they operate through 19 locations, primarily partnering with Ace Cash Express locations (which appear to be their largest partner, with 6 locations listed), as well as CVS pharmacies, and Walmart stores. Each partner location typically maintains extended business hours (until 7-10 PM) to accommodate customers after standard business hours. The service focuses on ease of use and accessibility, emphasizing that customers can manage transfers conveniently whether they use digital channels or visit physical locations.

What distinguishes MoneyGram from traditional banks or standalone wire transfer services is their hyperlocal physical presence strategy. Rather than maintaining their own brick-and-mortar infrastructure, they've built a franchise-like model where established financial services retailers and major retailers become distribution points. This allows MoneyGram to maintain low overhead while providing widespread geographic coverage. Their integration with both specialized check-cashing outlets (Ace Cash Express) and mainstream retailers (CVS, Walmart) demonstrates a two-tier approach to market penetration, reaching both financially underserved consumers and general retail shoppers.

For consumers, MoneyGram represents a convenient option for money transfers if they live near partner locations, but the service is limited to what their retail partners offer. The company itself does not appear to offer standalone physical locations or full-service banking. Customers must conduct transactions at partner locations during their business hours, which may be a limitation for some users. The reliance on partner networks also means service consistency and availability may vary by location.

Services & Features

Domestic money transfers (send money between US locations)
In-person money receiving at partner locations
Online money transfer initiation with in-person pickup
Transfer management through online platform
Service access through Ace Cash Express partner locations
Service access through CVS pharmacy locations
Service access through Walmart locations
Same-day or next-day transfer options (implied by 'easy' transfers)

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • Extensive location network with 19 Pittsburgh-area locations making physical access convenient for many residents
  • Partnership with major retailers (Walmart, CVS) and established check-cashing chains (Ace Cash Express) increases accessibility
  • Extended business hours at most locations, with many open until 8-10 PM for after-work transactions
  • Hybrid service model allows customers to manage transfers online or offline depending on preference
  • No requirement to maintain a bank account to use basic money transfer services
  • Simple, straightforward service focused specifically on money transfers without upselling other financial products

Cons

  • Service availability dependent on partner location hours and operations—if a partner closes, that service point disappears
  • Website does not display pricing, fees, or exchange rates, making it impossible to evaluate cost-competitiveness
  • Limited ability to contact MoneyGram directly; customers must call individual partner locations
  • No information provided about transfer speed, limits, or international service availability from the website
  • Service quality and customer experience may vary significantly between different partner locations

Rating Breakdown

Value
0.0
Effectiveness
0.0
Customer Service
5.0
Transparency
0.0
Ease of Use
0.0

Frequently Asked Questions

Is MoneyGram legitimate?

Yes. MoneyGram is a registered company headquartered in 242-250 Fifth Ave, Pittsburgh, PA 15222. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
242-250 Fifth Ave, Pittsburgh, PA 15222
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit MoneyGram

CreditDoc Diagnosis

Doctor's Verdict on MoneyGram

MoneyGram is best for unbanked consumers and those without reliable online access who need convenient physical locations for domestic money transfers. The primary caveat is that actual pricing, fees, speed guarantees, and international capabilities are completely absent from their website, requiring customers to call individual partner locations for details—a significant friction point in the customer evaluation process.

Best For

  • Unbanked or underbanked consumers who need physical locations to conduct money transfers
  • People sending money domestically who prioritize convenience and extended hours over online-only options
  • Customers already shopping at Walmart or visiting CVS who want to combine errands with money transfer
  • Consumers in Pittsburgh looking for accessible money transfer options without opening a bank account
Updated 2026-04-02

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