MoneyGram logo

MoneyGram

2.3/5

MoneyGram is a money transfer service offering domestic and international fund transfers, bill payments, and money orders through a network of 84+ locations in Philadelphia.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

MoneyGram Review

MoneyGram is a global money transfer company that operates through a distributed network of agent locations rather than company-owned branches. The Philadelphia presence includes 84 service points spanning neighborhoods across the city, from Northeast Philadelphia to central districts, operating through partnerships with retailers, check-cashing services, convenience stores, and specialty providers.

MoneyGram's core offerings center on money movement services. Customers can send and receive money domestically and internationally, pay bills online or in-person, purchase money orders, and process wire transfers. The service is designed for accessibility—customers can initiate transfers online and complete them at physical locations, or handle entire transactions through partner storefronts. Operating hours vary by location but generally extend into evening hours (7 PM to 10 PM), serving customers who need after-hours service.

What distinguishes MoneyGram is its agent-based model rather than traditional branch banking. The company leverages existing retail infrastructure—CVS stores, Ace Cash Express outlets, neighborhood markets, and independent service centers—to reach customers. This network approach provides extensive geographic coverage across Philadelphia neighborhoods and reduces operational overhead. Customers benefit from convenience and competitive exchange rates on international transfers.

MoneyGram serves a specific niche: unbanked and underbanked consumers, immigrants sending remittances, and individuals needing quick money movement without traditional bank accounts. However, the service carries standard limitations: international transfers involve fees and exchange rate markups, money movement isn't instantaneous (typically 1-3 business days for some transfers), and users depend on partner location hours and availability. For those with bank accounts, traditional ACH transfers or peer-to-peer apps may offer lower costs.

Services & Features

Domestic money transfers (send and receive)
International money transfers and remittances
Online transfer initiation with agent location pickup
In-person money transfer services at 84 Philadelphia locations
Money order purchases
Wire transfer services
Bill payment processing (online and in-person)
Account-free money movement for unbanked customers
Agent location search and mapping
Extended evening and weekend hours at select locations

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • 84 locations across Philadelphia providing extensive neighborhood coverage and accessibility
  • Extended operating hours (many locations open until 9-10 PM) accommodating working customers
  • Domestic and international money transfer capabilities from single platform
  • Online transfer initiation with in-person pickup option at agent locations
  • No requirement for bank account to send or receive money transfers
  • Bill payment services available online and in-person at locations
  • Network includes major retail partners (CVS) and specialty providers for convenience

Cons

  • International transfers subject to fees and exchange rate markups that reduce final amount received
  • Service depends on third-party agent locations with varying hours and availability
  • Money transfers are not instantaneous and may take 1-3 business days for some transaction types
  • Limited to money movement services; does not offer checking, savings, or credit products
  • Customer service requires contacting individual agent locations or toll-free number rather than local branch support

Rating Breakdown

Value
2.0
Effectiveness
1.5
Customer Service
2.2
Transparency
2.0
Ease of Use
3.9

Frequently Asked Questions

Is MoneyGram legitimate?

Yes. MoneyGram is a registered company headquartered in 1826-30 Chestnut St Unit 1826, Philadelphia, PA 19103. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
1826-30 Chestnut St Unit 1826, Philadelphia, PA 19103
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit MoneyGram

CreditDoc Diagnosis

Doctor's Verdict on MoneyGram

MoneyGram is best for unbanked consumers and immigrants needing to send money domestically or internationally without a bank account. The main caveat is that fees and exchange rate markups on international transfers can be substantial—customers should compare rates with competitors before committing to larger transfers.

Best For

  • Immigrants and workers sending remittances to family members internationally
  • Unbanked and underbanked consumers without traditional bank accounts
  • Individuals needing quick domestic money transfers or bill payments after business hours
  • Customers seeking to send money without establishing banking relationships
Updated 2026-04-03

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