MoneyGram logo

MoneyGram

2.3/5

MoneyGram operates a global network of agent locations offering money transfers, check cashing, and bill payment services through partner retailers and specialized financial service providers.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

MoneyGram Review

MoneyGram is an established money transfer and financial services company that operates through a distributed network of agent locations rather than company-owned branches. The company partners with retailers, check cashing services, currency exchange businesses, and other financial service providers to offer its services to consumers. This agent-based model allows MoneyGram to maintain a broad geographic footprint with 154+ locations in Los Angeles alone, as demonstrated on their location finder. The company enables both domestic and international money transfers, positioning itself as a competitor to Western Union and other remittance networks.

MoneyGram's core services include sending and receiving money domestically and internationally, check cashing, money orders, wire transfers, and bill payment services. These services are delivered through partner locations that display the MoneyGram brand and accept MoneyGram transactions. The company operates both online and offline channels, allowing customers to initiate transfers and manage their accounts through digital platforms while maintaining the option for in-person service at physical locations. Their agent network includes grocery stores (Big Saver Foods), dedicated check cashing businesses (Los Angeles Check Cashing, 3rd & Normandie Check Cashing), currency exchange services (Su Casa De Cambio), and markets, creating accessibility across different neighborhood types.

MoneyGram's primary distinction is its extensive agent network spanning multiple service provider types and geographic areas. Rather than relying on corporate-owned locations, the company leverages existing retail and financial service infrastructure, which reduces overhead and increases accessibility in underserved communities. The availability at grocery stores and neighborhood businesses makes services convenient for customers who may already be shopping or conducting other errands. Their online-offline hybrid model allows flexibility in how customers access services, and the widespread availability in Los Angeles demonstrates penetration in diverse communities.

As a check-cashing and money transfer service, MoneyGram serves an important function for unbanked and underbanked consumers who need immediate access to funds or wish to send money to family members. However, consumers should note that money transfer and check-cashing services typically charge fees that vary by location and transaction type—fees are not specified in the website content provided. The company's dependence on agent partners means service quality and hours may vary significantly by location, as evidenced by the varying hours (7 PM to 1:30 AM closing times) across Los Angeles locations. For consumers seeking to build credit or access traditional banking products, MoneyGram is a transactional service provider rather than a credit-building or wealth-management solution.

Services & Features

Domestic money transfers
International money transfers
Check cashing
Money orders
Wire transfers
Bill payment services
Online transfer management
In-person cash pickup for received transfers
Multi-currency exchange services (through partner locations like Su Casa De Cambio)
Location finder and service availability search tools
Partner network agent services at grocery stores and retail locations
Evening and extended-hour service availability

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • Extensive network of 154+ locations throughout Los Angeles with multiple service provider types (grocery stores, check cashing businesses, currency exchanges)
  • Flexible service hours with many locations open until evening and some until after midnight, accommodating working-class schedules
  • Dual online and offline service model allowing customers to manage transfers digitally or conduct in-person transactions
  • Integration with trusted neighborhood retailers like grocery stores and established check-cashing businesses, not requiring visits to standalone financial service centers
  • Global money transfer capability enabling both domestic and international remittances
  • Multiple service offerings including check cashing, money orders, wire transfers, and bill payment in addition to money transfers
  • Widespread geographic coverage across diverse neighborhoods in Los Angeles including East LA, Central LA, and West LA communities

Cons

  • No fee information provided on website; money transfer and check-cashing services typically carry transaction fees that can add 5-15% or more depending on amount and destination
  • Service quality and customer experience varies significantly across agent locations since they are independently operated partner businesses rather than company-controlled branches
  • Operating hours are inconsistent across locations (ranging from 7 PM to 1:30 AM closing), creating confusion about when specific services are available
  • Does not offer credit-building products, financial accounts, or wealth management tools; purely transactional services
  • As a money transfer service, not suitable for consumers seeking to establish banking relationships or access credit products

Rating Breakdown

Value
2.0
Effectiveness
1.5
Customer Service
2.2
Transparency
2.0
Ease of Use
3.9

Frequently Asked Questions

Is MoneyGram legitimate?

Yes. MoneyGram is a registered company headquartered in 264 S Rampart Blvd, Los Angeles, CA 90057. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
264 S Rampart Blvd, Los Angeles, CA 90057
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit MoneyGram

CreditDoc Diagnosis

Doctor's Verdict on MoneyGram

MoneyGram is best for unbanked and underbanked consumers, immigrants, and gig workers who need reliable check-cashing and money transfer services with convenient neighborhood accessibility and extended hours. The primary caveat is that specific transaction fees are not disclosed on their website, and actual costs vary by location and transaction type, so consumers should confirm fees at their chosen agent location before using the service.

Best For

  • Unbanked and underbanked consumers needing to send money domestically or internationally
  • Working-class and immigrant communities seeking convenient evening and extended-hour money transfer and check-cashing services
  • Customers who prefer neighborhood-based service locations accessible during existing shopping trips
  • Individuals needing immediate cash access through check cashing or money receipt without maintaining a traditional bank account
Updated 2026-04-02

More Lenders in Los Angeles

850Above Credit Repair Los Angeles logo

850Above Credit Repair Los Angeles

850Above offers professional credit repair services across the USA, disputing inaccurate items on credit reports while providing credit building strategies and monitoring tools.

4.0/5
Contact BBB: NR

Best for: Consumers with mixed credit issues (both errors and negative marks) seeking both repair and rebuilding guidance, People wanting professional dispute filing combined with credit building coaching and monitoring

Accept Credit Cards and Merchant Accounts - NDMS logo

Accept Credit Cards and Merchant Accounts - NDMS

NDMS is a merchant account processor enabling businesses to accept credit cards, debit cards, and electronic payments with settlement through major card networks.

4.0/5
Contact BBB: NR

Best for: Small to mid-sized retail businesses needing multi-channel payment acceptance (in-store, online, mobile), E-commerce businesses requiring shopping cart integration and payment gateway solutions

ATM (LA Police Credit Union) logo

ATM (LA Police Credit Union)

LA Police Credit Union is a full-service financial institution serving Southern California law enforcement and eligible members, offering checking, savings, loans, and digital banking.

4.0/5
Contact BBB: NR

Best for: Active and retired law enforcement officers seeking personalized banking relationships and specialized products, First-time homebuyers in law enforcement with access to dedicated mortgage programs and guidance

Financial Wellness Guides

Affiliate Disclosure: CreditDoc may earn a commission when you click links to MoneyGram and other services. These commissions help us maintain our free research. Our editorial team independently evaluates all services. Compensation does not influence our ratings or rankings. Learn more.