MoneyGram logo

MoneyGram

2.3/5

MoneyGram is a global money transfer service with 194+ locations across Houston, offering domestic and international fund transfers through partner retailers like Walmart, CVS, and Ace Cash Express.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

MoneyGram Review

MoneyGram is an established money transfer company that operates through a network of third-party retail locations rather than standalone branches. The company has built its Houston presence by partnering with convenience stores, supermarkets, check-cashing shops, and major retailers to provide accessible financial services across the city.

The company's primary service is facilitating both domestic and international money transfers. Customers can send and receive money either online through their website or in-person at any of their partner locations. The Houston network includes partnerships with major chains like Walmart and CVS, as well as specialized financial services retailers like Ace Cash Express and various local markets and service stations. The website emphasizes ease of use and convenience, allowing customers to search for nearby locations by address, city, state, or ZIP code.

MoneyGram's distinguishing factor is its extensive retail partnership network, which provides consumers with more physical access points than traditional bank branches. Rather than operating dedicated storefronts, they leverage existing high-traffic retail locations, making their services available during extended hours—many partner locations stay open until 8-10:30 PM. This approach prioritizes accessibility and convenience for underbanked or unbanked populations who may not have traditional banking relationships.

A honest assessment reveals that while MoneyGram offers convenience and broad accessibility, the service depends entirely on third-party partners' operating hours and customer service quality. Transfer fees and exchange rates for international transfers are not disclosed on the Houston location page, making it difficult for consumers to comparison shop upfront. The company operates in a competitive market with other established money transfer services, and consumers should verify current rates and fees before initiating transfers.

Services & Features

Domestic money transfers
International money transfers
Online money transfer initiation
In-person money transfer at partner locations
Fund receiving at partner locations
Location search and filtering by geographic area
Online account management for transfers
Multiple payment method options through partner retailers

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • 194+ Houston locations providing extensive geographic coverage and accessibility
  • Partner locations include major retailers (Walmart, CVS) with extended evening hours until 8-10:30 PM
  • Both online and offline money transfer options for flexibility
  • Can send and receive money domestically and internationally
  • Simple location search tool filtered by address, city, state, or ZIP code
  • Available at diverse retail partners including markets, service stations, and check-cashing shops
  • No need for dedicated branch visits—services available at convenient neighborhood locations

Cons

  • Fees and exchange rates for transfers not disclosed on website, requiring call or in-person inquiry
  • Service quality and customer experience dependent on individual partner locations' staff training
  • Limited control over partner location hours—closures or changes not directly managed by MoneyGram
  • No dedicated customer service location—must contact via phone or navigate partner retailers
  • Partner locations may impose additional convenience fees on top of MoneyGram's base charges

Rating Breakdown

Value
2.0
Effectiveness
1.5
Customer Service
2.2
Transparency
2.0
Ease of Use
3.9

Frequently Asked Questions

Is MoneyGram legitimate?

Yes. MoneyGram is a registered company headquartered in 900 S Wayside Dr #800, Houston, TX 77023. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
900 S Wayside Dr #800, Houston, TX 77023
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit MoneyGram

CreditDoc Diagnosis

Doctor's Verdict on MoneyGram

MoneyGram is best for consumers who need convenient, accessible money transfer services with extended hours and prefer using neighborhood retail locations over traditional banks. The main caveat is that transfer fees, exchange rates, and service quality vary by partner location, so consumers should verify costs and confirm partner hours before relying on specific locations.

Best For

  • Unbanked or underbanked consumers needing accessible cash transfer options in their neighborhood
  • People sending money internationally to family or business partners abroad
  • Consumers preferring evening or weekend access without dedicated bank branch constraints
  • Those seeking both in-person and online money transfer flexibility
Updated 2026-04-02

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