MoneyGram logo

MoneyGram

2.3/5

MoneyGram is a money transfer service with 194+ locations across Houston, offering check cashing, money orders, wire transfers, and bill payment services through partner retailers.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

MoneyGram Review

MoneyGram is an established money transfer and financial services company operating through a network of agent locations rather than company-owned branches. The Houston market alone shows 194 active locations, indicating broad accessibility across the metropolitan area. The company partners with retail chains (Walmart, CVS), convenience stores, and independent merchants to provide financial services to underbanked and convenience-seeking consumers.

MoneyGram's core offerings include domestic and international money transfers, check cashing, money orders, bill payment services, and wire transfers. Customers can manage transfers both online through MoneyGram.com and offline at physical locations. The service is designed for speed and convenience, allowing customers to send or receive money at thousands of agent locations without requiring a bank account. Hours of operation vary by location but extend into evenings and weekends at many partner retailers.

The company's primary distinction is its extensive agent network, particularly through major retailers like Walmart and CVS, providing visibility and convenience that traditional financial institutions may not match. This partnership model allows MoneyGram to operate with minimal overhead while maintaining broad geographic coverage. The online-plus-offline model gives customers flexibility in how they conduct transactions.

MoneyGram serves primarily unbanked and underbanked populations, immigrants sending remittances, and consumers seeking quick cash access without bank accounts. However, consumers should note that specific pricing, transfer fees, and exchange rates are not disclosed on the location-finder page, and fees can be substantial for money transfer services. The quality and hours of service depend entirely on individual agent locations, which vary significantly.

Services & Features

Domestic money transfers
International money transfers and remittances
Check cashing
Money orders
Wire transfers
Bill payment services
Online account management and transfers
Location-based in-person service at retail agent locations
No-account money sending and receiving
Multiple payment method options at partner locations

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • 194+ locations across Houston metro area with multiple options in most neighborhoods
  • Extended hours at many locations (some open until 10:30 PM), accommodating working schedules
  • Partnerships with major retailers (Walmart, CVS) provide visibility and accessibility
  • Both online and in-person transaction options available
  • No bank account required to send or receive money
  • Multiple services under one brand (transfers, check cashing, money orders, bill payment)
  • Locations searchable by address, city, state, or ZIP code on website

Cons

  • Transfer fees and exchange rates not displayed on website; require contacting individual locations or online portal
  • Service quality and hours inconsistent across agent locations—many partner retailers have limited hours
  • No company-owned locations; entirely dependent on third-party agents who may prioritize retail sales over service
  • International transfer fees can be high compared to digital-only money transfer competitors
  • Identification and verification requirements vary by location and transaction type

Rating Breakdown

Value
2.0
Effectiveness
1.5
Customer Service
2.2
Transparency
2.0
Ease of Use
3.9

Frequently Asked Questions

Is MoneyGram legitimate?

Yes. MoneyGram is a registered company headquartered in 2424 S Voss Rd Ste S, Houston, TX 77057. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
2424 S Voss Rd Ste S, Houston, TX 77057
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit MoneyGram

CreditDoc Diagnosis

Doctor's Verdict on MoneyGram

MoneyGram is best for unbanked or underbanked consumers and international remitters who value convenience and broad accessibility over cost. The primary caveat is that fees are not transparent on the website, service quality depends entirely on individual partner locations, and digital-only competitors often offer lower transfer fees—making it important to compare pricing before committing to a transfer.

Best For

  • Unbanked or underbanked consumers needing basic financial services without a bank account
  • Immigrants and international workers sending money to family overseas
  • Consumers in retail-heavy areas seeking convenient same-location shopping and money transfer
  • People needing emergency cash access or quick bill payments outside traditional banking hours
Updated 2026-04-02

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