MoneyGram logo

MoneyGram

2.3/5

MoneyGram is a money transfer and payment service with 80+ locations across Dallas, operating through partner retailers like CVS, Ace Cash Express, and check cashing stores.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

MoneyGram Review

MoneyGram is an established money transfer service that operates through a network of franchise and retail partner locations rather than standalone branches. The company enables customers to send and receive money domestically and internationally by partnering with convenience stores, pharmacies, check cashing outlets, and specialty financial retailers. In the Dallas area, MoneyGram maintains a presence through 80+ documented locations, embedded within existing retail environments including major chains like CVS, Ace Cash Express, Sunny Food Mart, C & P Grocery, and Cliffs Check Cashing stores. This partnership model allows MoneyGram to maintain broad geographic coverage without operating its own physical infrastructure.

MoneyGram's core service offering centers on money transfer capabilities, both for sending and receiving funds. The company emphasizes ease of use and accessibility, promoting the ability to manage transfers either online through their website or in-person at physical locations. Their Dallas location finder allows customers to search by address, city, state, or ZIP code, with filters to identify nearby partner outlets. Operating hours vary by partner location, with some locations open until nearly midnight, providing extended access for time-sensitive transfers. The service integrates with partner retailers' existing payment and transaction systems.

MoneyGram's primary distinction is its extensive retail distribution network, which provides significant accessibility compared to dedicated financial service offices. By operating through trusted retail partners like CVS pharmacies and established check cashing chains, the service combines financial transaction capability with everyday retail convenience. This embedded model eliminates the need for customers to visit specialty financial locations while enabling partner retailers to add revenue-generating services. The company's dual-channel approach—online and offline—offers flexibility for different customer preferences and situations.

However, the website content provided focuses primarily on location discovery rather than detailed pricing, fee structures, transfer limits, or regulatory disclosures. Customers using MoneyGram through these various partner outlets may experience inconsistent service quality, hours, or fees depending on the individual retailer. The fragmented partner network means MoneyGram's service standards depend partly on third-party retailers rather than direct company control. Specific competitive advantages, transfer speeds, and cost comparisons relative to competitors are not evident from the location-focused website content available.

Services & Features

Domestic money transfers (sending money)
International money transfers (receiving money)
Online money transfer management
In-person transaction processing at partner retail locations
Bill payment services
Wire transfers
Money orders
Cash pickup at partner locations
Location search and identification by address or ZIP code

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • 80+ documented locations across Dallas area for high accessibility
  • Operates through trusted retail partners including major chains like CVS with extended hours (some open until 11:59 PM)
  • Dual-channel service model allowing both online and in-person money transfers
  • Multiple partner types (pharmacies, check cashing stores, grocery markets) provide varied access points
  • No requirement to visit specialty financial offices; can conduct transfers during regular retail shopping
  • Wide geographic coverage with searchable location finder by address, city, state, or ZIP code
  • Established national brand with multi-decade operational history

Cons

  • Website lacks transparent fee structure, exchange rates, or transfer limits information
  • Service quality and hours dependent on individual retail partner locations, creating inconsistency
  • No direct MoneyGram staff support at partner locations; relies on third-party retailer employees
  • Limited detail on transfer speed, delivery timeframes, or tracking capabilities
  • Fragmented partner network means potential service gaps in underserved Dallas neighborhoods

Rating Breakdown

Value
2.0
Effectiveness
1.5
Customer Service
2.2
Transparency
2.0
Ease of Use
3.9

Frequently Asked Questions

Is MoneyGram legitimate?

Yes. MoneyGram is a registered company headquartered in 4207 Lemmon Ave, Dallas, TX 75219. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
4207 Lemmon Ave, Dallas, TX 75219
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit MoneyGram

CreditDoc Diagnosis

Doctor's Verdict on MoneyGram

MoneyGram is best suited for consumers seeking accessible, conveniently-located money transfer services without visiting dedicated financial institutions. The primary caveat is that service quality, fees, and hours vary significantly by individual retail partner, and critical pricing and regulatory information is absent from their public-facing location content.

Best For

  • Customers seeking convenient money transfer access during standard retail shopping hours
  • Individuals without dedicated financial services offices nearby who prefer retail-embedded solutions
  • Senders and receivers needing flexible in-person transaction options without specialty bank visits
Updated 2026-04-02

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