MoneyGram logo

MoneyGram

5.0/5

MoneyGram operates a network of 29+ locations across Cleveland offering money transfers, bill payments, and financial services through partner retailers like CVS, Walmart, and Ace Cash Express.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

MoneyGram Review

MoneyGram is a global money transfer service with a significant presence in Cleveland, Ohio, operating through a franchise model with established retail partners. The company leverages third-party locations—primarily Ace Cash Express stores, major retailers like CVS and Walmart, and independent food marts—to provide accessible financial services across the city's neighborhoods. MoneyGram's primary offering centers on sending and receiving money transfers both domestically and internationally, with the ability to manage transactions online or in-person at physical locations. The service operates extended hours through partner locations, with many open until 8 PM or later, providing flexibility for working consumers. MoneyGram distinguishes itself through its extensive agent network rather than standalone storefronts, allowing it to maintain low overhead while achieving broad geographic coverage. The company advertises ease of use and accessibility as core features, emphasizing that consumers can handle transfers "easily, online or offline" without requiring account setup at a traditional bank. However, MoneyGram's model relies entirely on partner networks, meaning service quality and availability depend on individual franchisees and retailers. The company does not appear to offer checking accounts, savings products, or credit services—it functions purely as a transaction facilitator for money movement and basic financial services rather than as a full-service financial institution.

Services & Features

Money transfers (domestic and international)
Bill payment services
Money orders
Wire transfers
Online money transfer management
In-person money transfer and pickup
Same-location send-and-receive capabilities
Location finder service
Retail partner transaction services (CVS, Walmart, Ace Cash Express)
Extended-hours transaction access through partner locations

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • 29+ verified locations across Cleveland neighborhoods for convenient access
  • Extended operating hours (many locations open until 8-11:59 PM) for after-work and evening transactions
  • Dual-channel functionality: both online and offline transaction options
  • Partnership with recognizable retailers (CVS, Walmart) increases accessibility and foot traffic convenience
  • Multiple Ace Cash Express partnership locations (5 locations) concentrate service density in specific areas
  • Phone support available at all locations for questions and assistance
  • Established global money transfer network with proven international capability

Cons

  • Service entirely dependent on franchise/partner relationships; quality varies by individual location operator
  • No brick-and-mortar MoneyGram stores; customers must transact through unrelated retailers or cash advance shops
  • Website content reveals no pricing transparency—fees, exchange rates, or transfer speed costs are not disclosed
  • Limited services compared to banks; no account opening, savings, or credit products available
  • Geographic gaps in coverage; 29 locations may not adequately serve all Cleveland neighborhoods

Rating Breakdown

Value
0.0
Effectiveness
0.0
Customer Service
5.0
Transparency
0.0
Ease of Use
0.0

Frequently Asked Questions

Is MoneyGram legitimate?

Yes. MoneyGram is a registered company headquartered in 3171 West Blvd, Cleveland, OH 44111. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
3171 West Blvd, Cleveland, OH 44111
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit MoneyGram

CreditDoc Diagnosis

Doctor's Verdict on MoneyGram

MoneyGram is best for consumers who need quick, accessible money transfer and basic payment services outside traditional banking hours, particularly those without bank accounts or with irregular schedules. The primary caveat is that MoneyGram's service quality depends entirely on its retail and franchisee partners—customers are transacting through Walmart or CVS employees, not dedicated MoneyGram staff, which may create inconsistent experiences. Additionally, the website provides no fee or exchange rate information, so actual costs remain unknown until point-of-transaction.

Best For

  • Consumers sending or receiving domestic money transfers between individuals
  • International money transfer users with recipient networks in MoneyGram's global footprint
  • Unbanked or underbanked consumers who prefer cash-based transactions over traditional banking
  • People needing after-hours financial services (bill payment, money orders) when banks are closed
Updated 2026-04-02

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