MoneyGram logo

MoneyGram

2.3/5

MoneyGram is a global money transfer service enabling customers to send and receive funds online or at physical locations across New York and nationwide.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

MoneyGram Review

MoneyGram is an established money transfer company that has built a network of physical locations and online services to facilitate domestic and international fund transfers. The company operates through thousands of agent locations, allowing customers to access money transfer services through retail partners rather than operating standalone branches.

The company's primary service offering centers on money transfers—both sending and receiving funds through in-person locations or online channels. Customers can search MoneyGram's extensive location database by address, city, state, or ZIP code to find convenient nearby agents in New York and across the United States. The service emphasizes speed and convenience for moving money between individuals.

MoneyGram's distributed agent-based model distinguishes it from traditional banks, as it operates through existing retail partnerships rather than maintaining its own physical infrastructure. This approach provides widespread geographic accessibility across New York, with locations listed in over 150 cities and towns throughout the state, from major urban centers like New York City and Buffalo to smaller communities like Cooperstown and Ticonderoga.

While MoneyGram provides essential money transfer services, the website offers limited transparency regarding fees, exchange rates, transfer speeds, or competitive pricing compared to alternatives. The company's marketing emphasizes convenience and ease of use rather than cost-effectiveness or rate competitiveness, which may indicate this is not a budget-focused option for consumers.

Services & Features

Domestic money transfers within the United States
In-person fund sending at agent locations
In-person fund receiving at agent locations
Online money transfer platform
Location search and mapping tool
Multi-city agent network access
Convenient retail partner locations
Same-location or multi-location transfer options

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • Extensive physical location network across New York with 150+ cities covered
  • Dual access options—both in-person and online money transfer capabilities
  • Simple location search functionality by address, city, state, or ZIP code
  • Nationwide presence enabling transfers across the United States
  • Established brand with global money transfer infrastructure
  • Convenient partnership retail model placing services in familiar locations

Cons

  • Website provides no fee structure, exchange rate, or cost comparison information
  • No transparent details on transfer speeds or delivery timeframes
  • Limited information about service limitations or eligibility requirements
  • No pricing comparison tools or rate quotes available on the location page
  • Minimal transparency about competitive advantages versus alternatives like Western Union or ACH transfers

Rating Breakdown

Value
2.0
Effectiveness
1.5
Customer Service
2.2
Transparency
2.0
Ease of Use
3.9

Frequently Asked Questions

Is MoneyGram legitimate?

Yes. MoneyGram is a registered company headquartered in 666 10th Ave, New York, NY 10036. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
666 10th Ave, New York, NY 10036
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit MoneyGram

CreditDoc Diagnosis

Doctor's Verdict on MoneyGram

MoneyGram is best suited for customers who need to send or receive physical cash in person at New York locations and lack access to traditional banking services. The primary caveat is that the company's website lacks critical pricing, fee, and speed information needed to evaluate whether MoneyGram offers competitive value compared to other money transfer services.

Best For

  • Individuals needing to physically send or receive cash in New York locations
  • People without bank accounts seeking alternative money transfer methods
  • Customers preferring in-person transactions over digital-only services
Updated 2026-04-02

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