Legal Aid Society Of Hawaii - Wailuku Branch logo

Legal Aid Society Of Hawaii - Wailuku Branch

3.8/5

Hawaii's oldest non-profit law firm providing free civil legal aid to low-income individuals since 1950, with statewide offices and phone intake.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

Legal Aid Society Of Hawaii - Wailuku Branch Review

Legal Aid Society of Hawaii has been serving Hawaii's communities for over 75 years as the state's oldest and largest non-profit public interest law firm. Founded in 1950, the organization operates multiple offices statewide and serves as a critical resource for vulnerable populations unable to afford private legal counsel. The organization explicitly does not charge clients for legal services, making it a true no-cost option for qualifying individuals.

The organization offers free civil legal assistance across multiple practice areas including housing law, elder law, immigrant justice services, and consumer law. They provide intake services via phone (Monday-Friday, 9am-11:30am and 1pm-3:30pm) at 808-536-4302 for Oahu and 1-800-499-4302 for neighbor islands. Services include online intake, legal navigation resources, court forms, information videos, fair housing guidance, and specialized support for COFA (Compact of Free Association) migrants. They do not handle criminal matters or personal injury cases.

The Wailuku Branch serves Maui County as part of their statewide network. Legal Aid maintains the Hawai'i Immigrant Justice Center as a dedicated program and provides disaster legal assistance during emergencies. They demonstrate commitment to accessibility through accommodations for disabilities and scheduling in-office meetings with current clients, though physical office spaces are not currently open for walk-in intake.

As a federally-funded organization, Legal Aid maintains non-discrimination policies and accepts complaints about service denial or quality issues. The organization is best suited for low-income residents of Hawaii who need civil legal help but cannot afford private attorneys. The primary limitation is that they do not assist with criminal or personal injury matters, and eligibility is based on income level, making them unsuitable for higher-income individuals regardless of their legal needs.

Services & Features

Free civil legal assistance to low-income individuals
Housing law and landlord-tenant code guidance
Elder law services
Immigrant and COFA migrant legal assistance through Hawai'i Immigrant Justice Center
Fair housing consultation and discrimination support
Online intake application
Legal Navigator resources and self-help materials
Court forms and legal information videos
Disaster legal assistance
Phone-based legal intake consultation
In-office meetings with current clients
Public benefits assistance (SNAP, housing support)

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • Completely free legal services with no client charges
  • Statewide presence with multiple offices including Wailuku branch for Maui County
  • Established non-profit with 75+ years of experience serving Hawaii communities
  • Phone intake available during set hours to accommodate access barriers
  • Specialized Hawai'i Immigrant Justice Center addressing specific immigrant legal needs
  • Accessible accommodations for disabilities and scheduling flexibility for current clients
  • Provides disaster legal assistance during emergency situations
  • Online intake and legal navigation resources for self-help options

Cons

  • Does not handle criminal matters or personal injury cases, limiting scope of assistance
  • Physical offices not open to public for walk-in intake; phone-based intake only
  • Limited intake hours (9am-11:30am and 1pm-3:30pm, Monday-Friday) may restrict accessibility for working individuals
  • Income-based eligibility requirements may disqualify individuals above poverty thresholds
  • Likely high demand with potential waiting periods given they serve entire state from limited office locations

Rating Breakdown

Value
4.5
Effectiveness
3.5
Customer Service
3.8
Transparency
4.0
Ease of Use
3.5

Frequently Asked Questions

Is Legal Aid Society Of Hawaii - Wailuku Branch legitimate?

Yes. Legal Aid Society Of Hawaii - Wailuku Branch is a registered company headquartered in Wailuku, HI. They hold a NR rating with the Better Business Bureau.

How long does Legal Aid Society Of Hawaii - Wailuku Branch take to show results?

Counseling available within 1-2 weeks of contact.

Quick Facts

Headquarters
Wailuku, HI
BBB Rating
NR
BBB Accredited
No
Certifications
HUD-Approved
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit Legal Aid Society Of Hawaii - Wailuku Branch

CreditDoc Diagnosis

Doctor's Verdict on Legal Aid Society Of Hawaii - Wailuku Branch

Legal Aid Society of Hawaii's Wailuku Branch is ideal for low-income Hawaii residents needing non-criminal civil legal assistance, particularly with housing, immigration, or elder law matters. The critical caveat is that eligibility requires meeting income thresholds and they explicitly exclude criminal and personal injury cases, so applicants must verify both their income qualification and that their legal issue falls within their service scope.

Best For

  • Low-income Hawaii residents facing housing/eviction issues needing civil legal representation
  • COFA migrants and immigrants seeking specialized legal assistance
  • Elderly individuals needing elder law services and unable to afford private counsel
  • Disaster survivors in Hawaii needing emergency legal aid after natural disasters
Updated 2026-03-21

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