Order Express Inc. was founded in 1993 as a proudly Mexican company governed by US laws and statutes. The first branch opened in Chicago, Illinois, targeting the city's large Latino immigrant population with a focus on efficient money transfer services. As of January 2021, the company expanded to become a regulated operator in 25 states with over 70 company-owned branches and authorized agents, establishing itself as a significant player in the alternative financial services sector.
The Chicago Fullerton Ave location offers a comprehensive suite of financial services beyond basic check cashing. Core services include check cashing, money transfer, money orders, bill payments, and currency exchange. The branch also provides ancillary services such as plane ticket sales, Bitcoin ATM access, courier services, vehicle-related services (renewals and plates), phone top-up, and bus passes. Hours are Monday–Friday 9 am–7 pm, Saturday 9 am–5 pm, and Sunday 9 am–4 pm.
Order Express distinguishes itself through bilingual service (English and Spanish), a stated commitment to speed and safety in money transfers, and a broad service menu designed for immigrant communities. The company maintains a loyalty program and holds a 4.9-star Google rating with customer testimonials emphasizing good service and staff attentiveness. The business model reflects deep market understanding of Latino immigrant needs, combining remittance services with everyday financial tasks.
The primary limitation is that Order Express remains a niche financial services provider focused on check cashing and money transfer rather than credit-building or loan products. Customers should understand that while the company offers convenience and multilingual support, it does not provide credit products, personal loans, or credit repair services. The service is best suited for individuals needing immediate check-cashing, money transfer, or bill payment solutions rather than those seeking traditional banking relationships.