No stored Google rating available.
ICBC (USA) N.A. is a national bank offering personal and commercial banking services, including deposits, lending, credit cards, and trade finance.
Data compiled from public sources
S. subsidiary of the Industrial and Commercial Bank of China, one of the world's largest financial institutions. The bank has maintained continuous operations in the United States with a focus on serving both personal and business customers.
ICBC USA maintains FDIC insurance membership and is regulated as an Equal Housing Lender, demonstrating compliance with federal banking standards. ICBC USA offers a comprehensive suite of banking products across personal and commercial segments. Personal banking services include deposit accounts, lending products, and fund transfer capabilities.
The commercial banking division provides deposit solutions, commercial loans, commercial real estate financing, and listed trade finance services including corporate syndication. Additionally, the bank offers credit card products with online activation capabilities, e-banking platforms for both personal and corporate customers, and remittance services. The bank maintains multiple physical branch locations with published business hours and ATM access.
The bank distinguishes itself through its connection to a major international banking institution, providing customers with access to global financial resources and international banking experience context. ICBC USA maintains formal customer service infrastructure including dedicated contact channels, Q&A resources, and published privacy/security documentation. The bank has published annual performance updates and maintains listed communication regarding system maintenance, account changes, and service updates through its website.
As a national bank, ICBC USA operates under strict federal regulatory oversight with published CRA public files and change-in-terms notices. The bank's services are geographically limited to branch and ATM locations, and account opening requires in-person verification through witnessed account opening processes. Customer reviews and complaint data are not available from the provided website content.
Industrial and Commercial Bank of China USA, National Association received 6 consumer complaints in the past 12 months. All complaints received a timely response from the company.
6
Complaints (12 months)
0.0%
Resolved with relief
Stable
Complaint trend
Most Common Complaint Categories
14 FDIC-insured branch locations nationwide.
Source: Consumer Financial Protection Bureau · FDIC BankFind
This is state-level context for Banks consumers in New York, NY. It does not confirm that Industrial and Commercial Bank of China USA, National Association or this specific location is licensed.
State regulator
New York Department of Financial Services
Consumer protection
Source: CreditDoc state-law summary and listed public regulator resources. Verify licensing directly with the listed state regulator before relying on a provider.
Industrial and Commercial Bank of China USA, National Association processed 385 mortgage applications in 2023, with 99% recorded as approved across 5 states.
385
Applications
99%
Approval Rate
$777K
Avg Loan
5
States Served
Based on 385 applications. Income in thousands (reported by applicant).
Source: CFPB Home Mortgage Disclosure Act (HMDA) Data, 2023. Applications include originated, approved, and denied loans.
Industrial and Commercial Bank of China USA, National Association offers 12 services including Personal deposit accounts, Personal lending products, Fund transfer and remittance services, Commercial deposit accounts, Commercial loans, and 7 more.
Industrial and Commercial Bank of China USA, National Association has profile signals associated with Chinese-speaking customers seeking banking services with multilingual support, Businesses requiring international trade finance and cross-border banking services, Customers with existing relationships to ICBC's global banking network, Commercial entities needing corporate banking and syndication services.
Key strengths: FDIC-insured deposits providing federal protection up to insurance limits; Global banking connection through parent company Industrial and Commercial Bank of China; Multiple banking channels including personal e-banking, corporate e-banking, and branch locations. Areas to consider: Physical branch/ATM network appears limited compared to major U.S. national banks; Requires in-person witness account opening, limiting remote account establishment options.
In the Banks category, comparable providers include Cathay Bank, George Dimov CPA, ICICI Bank New York Branch. Each company has different strengths, so compare services, pricing, and consumer complaint records before deciding what to do next.
CreditDoc Profile Note
ICBC USA is best suited for customers seeking traditional banking services with international connections, particularly those who benefit from multilingual support or require trade finance services. The main caveat is that service availability is geographically limited to branch locations, and the bank requires in-person account opening, making it less accessible than purely digital banking alternatives.
Cathay Bank is a full-service bank offering personal checking, savings, home mortgages, credit cards, and digital banking services with multilingual support.
Google rating from 5 reviews
Profile signals: Multilingual customers preferring banking services in Chinese, Spanish, or English, Small business owners seeking SBA loan programs and analyzed business checking accounts
NYC-based CPA firm offering tax preparation, accounting, bookkeeping, and financial advisory services for individuals and businesses across New York.
Google rating from 505 reviews
Profile signals: New York-based business owners and self-employed professionals needing comprehensive tax and accounting support, High-net-worth individuals seeking strategic tax planning and estate/trust services
ICICI Bank's US branch offers NRI banking services including money transfers to India, home loans, and corporate banking from offices in New York, California, and Texas.
Google rating from 466 reviews
Profile signals: Non-Resident Indians (NRIs) who need to send money to family and financial accounts in India, Indian expats seeking home loans for property purchases in India while living in the US
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